Ponca City Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise caring and professional nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation and caring nursing staff, which many families appreciate. However, because there are serious, recurring reports of neglect regarding basic hygiene, we strongly advise you to visit frequently and unannounced to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
50 reviews on Google“Ponca City Nursing & Rehabilitation Center receives polarized feedback, with many families praising the staff for being caring and professional, while others report serious concerns regarding neglect and hygiene. While many visitors commend the cleanliness and responsiveness of the nursing team, there are specific, distressing accounts of residents being left in soiled conditions for extended periods. Families considering this facility should conduct a thorough tour and ask pointed questions about daily care routines and staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Caring and professional nursing staff
- Clean and well-maintained facility
- Responsive administrative leadership
- Effective rehabilitation services
Concerns
- Reports of neglect and poor hygiene (e.g., soiled diapers left for 12 hours) (mentioned by 2 reviewers)
- Management/administrative staff perceived as rude or ineffective (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how do you ensure consistent, personalized attention for each resident throughout the day and night?
- 2We've read some concerns regarding hygiene and timely assistance; could you walk us through your protocol for monitoring and responding to resident needs, such as incontinence care, to ensure they are addressed promptly?
- 3How does your leadership team foster an open line of communication with families, and what is your process for addressing any concerns or feedback that might arise during a resident's stay?
- 4With your high CMS ratings for health inspections, what specific practices do you have in place to maintain such a clean and well-maintained environment for the residents?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
- 6In the event of a medical emergency, what is your facility's process for stabilizing the resident and communicating immediately with family members?
Personalized based on this facility's data
Key Review Excerpts
“My mother called, weeping and lamenting that she had been sitting in the same diaper for 12 hours without relief. She already had some sores at a previous visit, so this only exacerbated the problem.”
“The new ADON is an absolute gem—he is always so helpful whenever we need anything. The nurses are wonderful as well and truly try their best to care for your loved ones.”
“I felt very cared for & my leg got well. This happened so well that I plan on going back after having my shoulder relaced tomorrow.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed safety record with 11 deficiencies across four years, including one complaint-triggered issue about bathroom call systems that families reported. The main recurring problems involve quality of care and daily living assistance, fire safety systems, and medication management. Most issues appear corrected by the facility, though quality of care deficiencies have persisted across multiple surveys from 2019 to 2024, suggesting ongoing challenges in consistent care delivery.
Aug 1, 2024Routine3
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 16, 2024Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 22, 2023Routine3
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 29, 2019Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Ponca City Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Trumbo, Jay
Owner
Vinson, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit poncacitynursingandrehab.com
Medicare data downloads
Original nursing home datasets
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