The Pointe at Summit Hills
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing emotional well-being, as the staff is frequently described as loving, compassionate, and attentive. However, you should proactively inquire about the dining program and meal consistency, as several past visitors have noted issues with food quality and availability.
Google Reviews
Google Reviews
15 reviews on Google“Families will find a warm, welcoming environment characterized by compassionate staff and engaging activities that make residents feel at home. However, potential residents should be aware of recurring criticisms regarding food quality, service consistency, and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Engaging and varied resident activities
- Beautiful and well-maintained facility
- Welcoming community atmosphere
Concerns
- Inconsistent food quality and service (mentioned by 2 reviewers)
- Staffing shortages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to detailed reviews, often referencing specific staff members or family members mentioned. However, they revert to a standard template for short or textless reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the compassionate staff and the welcoming atmosphere here; how do you ensure that new team members integrate into that culture?
- 2Since the community is so well-maintained and beautiful, could you show us the specific areas where residents gather for social activities?
- 3We want to make sure the dining experience is something our loved one looks forward to; how would you describe the current menu variety and the consistency of meal service?
- 4With a community of this size, what specific protocols are in place to ensure medical emergencies are handled immediately, especially during overnight hours?
- 5How does the facility manage staffing levels during busy shifts to ensure every resident receives the attentive care they need?
- 6We are interested in the value of the care provided; could you walk us through what is included in the monthly pricing and if there are any unexpected costs for additional services?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so kind and loving to all the residents. The activities are amazing!!! Thank you for doing such a good job for our community.”
“My 95+ year old dad has lived at The Pointe for over two years! He loves living there! I am very happy with the care and attention he receives.”
“The facility is beautiful and the staff very friendly. Unfortunately the foodservice department leaves something to be desired. The quality of the food and selection are poor.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 9, 2026ComplaintClean
This report details a complaint investigation concerning medication assistance. The allegation was found to be substantiated, resulting in a citation for failing to assist residents with self-administered medications. The facility has been required to retrain staff and provide immediate notice of the violation.
Nov 8, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 24, 2025ComplaintClean
The facility underwent an unannounced Case Management visit. The primary finding noted during the visit was the proper separation of cleaning chemicals from food items in the pantry area. Only one Type B deficiency was cited regarding chemical storage practices.
Jun 24, 2025OtherClean
The facility underwent an unannounced Case Management visit. The primary finding noted during the visit was the proper separation of cleaning chemicals from food items in the pantry area. Only one Type B deficiency was cited regarding chemical storage practices.
Jun 19, 2025OtherClean
The unannounced complaint investigation identified multiple deficiencies related to medication administration and storage. Specifically, there were citations regarding medications not being administered as directed by physicians and multiple instances of unsecured medication storage in common areas. All three cited deficiencies are classified as Type A, indicating an immediate risk to the health and safety of the residents.
Jun 19, 2025ComplaintClean
The unannounced complaint investigation identified multiple deficiencies related to medication administration and storage. Specifically, there were citations regarding medications not being administered as directed by physicians and multiple instances of unsecured medication storage in common areas. All three cited deficiencies are classified as Type A, indicating an immediate risk to the health and safety of the residents.
May 12, 2025ComplaintClean
This report details a Complaint Investigation conducted following an allegation of lack of supervision resulting in a resident inappropriately touching another resident. The investigation found that there was not a preponderance of evidence to prove the alleged violations occurred, leading to the determination that the allegations are unsubstantiated.
Mar 11, 2025InspectionClean
The inspection identified two deficiencies: one Type A citation regarding medication management (B12) and one Type B citation concerning improper storage of medications (Ibuprofen). The Type A deficiency indicates an immediate risk to resident care that requires prompt correction.
Ownership & Operations
Who Operates This Facility
Summit Hills 85 LLC; the Pointe at Bakersfield LLC
PERLA PENA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit thepointesummithills.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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