Pleasanton South Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews

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What this means for your family
The facility has a very strong reputation for its therapy team and the compassion of its frontline staff. However, the recent emergence of a severe allegation regarding medication theft and historical issues with medical order compliance requires extreme due diligence; families should personally verify medication administration protocols and audit medical records during visits.
Google Reviews
Google Reviews
21 reviews analyzed“Families will find a highly praised rehabilitation and nursing team that many reviewers describe as compassionate, hardworking, and family-oriented. However, there are serious, critical allegations regarding medication theft by a staff member and significant concerns regarding leadership's ability to follow medical orders and maintain professional boundaries.”
Quality Themes
Strengths
- Compassionate and hardworking nursing staff
- Excellent rehabilitation therapy team
- Family-oriented and inviting environment
- Strong leadership and management support
Concerns
- Serious allegation of medication theft by nursing staff
- Failure to follow medical orders and maintain proper documentation
- Leadership issues regarding personal relationships affecting patient care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that acknowledge the reviewer by name and validate specific praise regarding the staff's compassion and teamwork. The tone is consistently warm, appreciative, and reinforces the facility's positive reputation.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team values family involvement; how do you typically involve families in the care planning process?
- 2We've heard great things about the rehabilitation therapy team here—could you tell us more about how they work with residents to regain their independence?
- 3What specific protocols do you have in place to ensure medication is administered accurately and documented correctly every time?
- 4With the nursing staff being so hardworking, how do you ensure there is consistent oversight of medical orders and documentation during shift changes?
- 5How does the facility handle medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and feeling part of the community?
Personalized based on this facility's data
Key Review Excerpts
“Excellent Care! The staff at Pleasanton South go above and beyond for their patients and treat them like family. If you have a family member that needs rehabilitation and nursing care for long term or short, I highly recommend Pleasanton South. Great Therapy Team!”
“I saw the nurse Rebecca taking medications out of the patients medicine package and putting them in her mouth. She looked completely out of it about 30 minutes later. It doesn’t take a genius to see that she was clearly stealing medications and taking them while on the job.”
“Pleasanton South is a great facility with good hard working folks. Their leadership team is stellar and are always willing to help. Great Care. Compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
1
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering federal inspections, revealing persistent problems with medical records management, accident prevention, and medication management across multiple surveys. The facility has corrected all identified deficiencies, but recurring issues with safeguarding resident information and maintaining hazard-free environments suggest ongoing challenges with basic safety protocols and administrative oversight that families should investigate during visits.
Dec 10, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Sep 6, 2024Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 22, 2023Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Federal Penalties
Fine
Aug 29, 2024
$8,827
Fine
Aug 9, 2023
$15,826
Payment Denial
Aug 9, 2023
20-day denial
Ownership & Operations
Who Operates This Facility
Maverick County Hospital District
for profit
OAKLAWN NURSING AND REHAB CENTER LLC
CATHERINE OROSCO
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 21
Ownership & Management
Owners
Maverick County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit pleasantonsouthhc.com
Medicare data downloads
Original nursing home datasets
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