Pleasanton North Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in EDURO HEALTHCARE chain · $272,389 in fines
What this means for your family
This facility has a long history of providing compassionate, high-quality care for long-term residents and memory care patients. However, you should be extremely cautious due to recent reports of medication errors and nighttime negligence; if you choose this facility, verify their medication administration protocols and nighttime staffing levels personally.
Google Reviews
Google Reviews
15 reviews analyzed“Families may find a compassionate and caring environment for long-term residents, with several reviewers praising the staff's ability to foster social engagement and dignity. However, recent reviews raise serious alarms regarding medication management, nighttime negligence, and poor communication via telephone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Strong focus on memory care
- Engaging resident activities and social interaction
- Respectful treatment of long-term residents
Concerns
- Negligence regarding medication and nighttime care
- Poor communication and difficulty reaching the facility by phone
- Lack of mental stimulation and social interaction for some residents
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that address reviewers by name and acknowledge specific details of their experiences. While some responses use templated phrasing regarding '100% satisfaction,' they demonstrate empathy, particularly when acknowledging the passing of loved ones.
Questions for Your Tour
- 1I noticed some wonderful comments about your compassionate nursing staff; how do you ensure that this level of care remains consistent during the overnight shifts?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3How do you ensure that family members can easily reach the nursing team or administrators if they have a question or an urgent update?
- 4Could you tell me more about the daily activities and social programs available to keep residents mentally engaged and active?
- 5With your strong focus on memory care, how do you tailor daily routines to meet the specific cognitive needs of each resident?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Staff is great , They go to great links to learn each person there . Wife has been in for over 2 years now . Her Dementia had gotten very bad . She was in sever pain from several problems.”
“The nurses and staff delivered an exceptional level of compassion and care to her and all the residents. My family will forever be grateful to the way Retama treated my great grandmother with dignity and respect.”
“I have had my mother here for 14 years lm very pleased with her care .The staff here are caring and always lets me and me know if there is a change in her condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with frequent family complaints triggering 24 of 57 total deficiencies. The most recurring issues involve care planning, medication management, and resident protection from abuse and neglect. Particularly concerning, resident protection violations have persisted across multiple surveys from April 2024 through recent inspections. While the facility reports correcting deficiencies, the pattern of repeated problems in core care areas suggests systemic issues that families should carefully investigate before placement.
Jan 16, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 18, 2025Routine10
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 18, 2025Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 4, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 7, 2024
$114,129
Payment Denial
Jun 7, 2024
1-day denial
Fine
Apr 24, 2024
$158,260
Ownership & Operations
Who Operates This Facility
Maverick County Hospital District
for profit
PLEASANTON NURSING AND REHAB CENTER, LLC
ENOBONG OFONG
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 12 of 21 (Worst)
Ownership & Management
Owners
Maverick County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit pleasantonnorthhc.com
Medicare data downloads
Original nursing home datasets
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