Pleasant View Shiawassee County Medical Care Facil
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
While Pleasant View offers a modern, clean environment with excellent physical therapy services, the recent reports of staff indifference and slow response times are significant red flags. If you are considering this facility, I strongly recommend visiting during off-hours or weekends to observe staff responsiveness firsthand and specifically ask management about their protocols for handling urgent patient requests.
Google Reviews
Google Reviews
57 reviews on Google“Pleasant View Shiawassee County Medical Care Facility receives highly polarized feedback, with many families praising the modern, clean environment and dedicated therapy teams, while others report significant concerns regarding staff responsiveness and professional conduct. While some families describe the facility as a 'home away from home' with compassionate care, multiple reviewers have documented instances of staff indifference, long wait times for assistance, and poor communication during sensitive medical situations.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective and dedicated physical/occupational therapy
- Active engagement through daily activities
- Compassionate care for long-term residents
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
- Unprofessional or dismissive staff attitude toward residents and families (mentioned by 4 reviewers)
- Understaffing leading to employee burnout and poor patient oversight (mentioned by 3 reviewers)
- Inconsistent medication management and care plan execution (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on active engagement, could you walk us through a typical daily schedule and how you ensure residents are encouraged to participate in these activities?
- 2I noticed that staffing levels can sometimes be a challenge in this industry; what protocols are in place to ensure call lights are answered promptly and that residents receive timely assistance?
- 3How does your team foster a supportive and professional environment to ensure that every resident and family member feels heard and respected during their interactions with staff?
- 4Can you explain your process for medication management and how you ensure care plans are consistently executed and updated as a resident's needs change?
- 5I see that you occasionally respond to feedback online; how do you use family input to improve the quality of care and communication within the facility?
- 6With your high CMS health inspection rating, what specific measures do you take to maintain such a clean and well-maintained environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Physical and Occupational therapy is PHENOMENAL. Myra and Bret really inspire me to do better. I will miss them when I leave.”
“I have had more than one staff member have a HUGE attitude with my family and I. I was leaving one day after visiting my mom and she needed to use the bathroom, the person who answered the call light went in the hall to tell the aid and as I was walking out the aid drew a huge sigh and rolled her eyes and said “AGAIN?””
“My dad went there was there for part of the night, rang for help and physically called out for help .the staff asked now what do you want ?he was having chest pains and was sent by ambulance to the hospital where he died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies in care planning, safety supervision, abuse reporting, and specialized care like dialysis. The facility shows recurring issues with care planning (appearing in both complaint and routine surveys), fire safety systems, and emergency exits. While most deficiencies have correction dates, the pattern of complaint-triggered issues suggests ongoing care quality concerns that families should discuss during visits.
Jun 12, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 1, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Mar 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 14, 2023Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Pleasant View Shiawassee County Medical Care Facil
government
Ownership & Management
Owners
County of Shiawassee
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit pleasantviewscmcf.org
Medicare data downloads
Original nursing home datasets
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