Pleasant View Communities
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 32 Google reviews
Watch Pleasant View Communities
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its independent living lifestyle and beautiful campus. However, if you are considering the skilled nursing or rehab units, be prepared to advocate for your loved one regarding staffing responsiveness and ensure you have clear, written documentation of all pricing and administrative policies.
Google Reviews
Google Reviews
32 reviews on Google“Pleasant View Communities receives high praise from independent living residents who value the beautiful campus, friendly community, and active lifestyle. However, families of those in skilled nursing and rehab report significant concerns regarding staffing levels, responsiveness to call bells, and administrative transparency. While the facility is physically well-maintained, the experience varies greatly between independent living and higher-acuity care settings.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Active and friendly independent living community
- Helpful and pleasant staff in independent living
- Strong fitness and activity programs
Concerns
- Understaffing in skilled nursing and rehab (mentioned by 3 reviewers)
- Slow response times to call bells and assistance requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful campus and active fitness programs, how are these activities adapted for residents in the skilled nursing wing to ensure they stay engaged?
- 2I noticed the staffing rating is high, but I want to understand the day-to-day experience; what is the typical response time for a call bell, and how do you ensure residents receive timely assistance?
- 3With the recent focus on maintaining high standards, what specific steps is the facility taking to address the single health inspection deficiency noted in the latest CMS report?
- 4How do you facilitate communication between the nursing staff and family members to ensure we are kept in the loop regarding our loved one's daily care and health status?
- 5I see that you actively engage with feedback online; what is your process for addressing family concerns or suggestions once a resident has moved into the nursing care unit?
- 6What is your protocol for handling urgent medical needs or emergencies, and how quickly can a physician or specialized medical support be accessed on-site?
Personalized based on this facility's data
Key Review Excerpts
“On the 500 level of Skilled Nursing Care, it seemed like they were sometimes short-staffed. But recently Mom was in the 400 level of Skilled Nursing Care, and her care was excellent.”
“The aide put her on the potty one day, she rang the bell and it took a long time for someone to come. My Mom would never complain and she say's to me I know that they are busy.”
“Skilled nursing section is a ridiculously expensive disappointment. We were under extreme pressure to find a facility for our parent, and the unscrupulous admissions director at the time quoted us a price about twice the going rate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant View Communities shows a concerning pattern of recurring fire safety violations across multiple surveys, with repeated deficiencies in exit stairways and smoke protection systems that suggest ongoing maintenance issues. The facility has also had problems with infection control, medication labeling, and food safety, though all violations have correction dates. With 14 total deficiencies spanning safety-critical areas like fire protection and basic care standards, families should thoroughly inspect the facility and ask detailed questions about their safety protocols before considering placement.
Jul 24, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 1, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Sep 28, 2023Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Pleasant View Communities
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit pleasantviewcommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
United Zion Retirement Communi
3.6 miNursing Home · Lititz, PA
Moravian Manor
4.1 miAssisted Living · Lititz, PA
Moravian Manor
4.1 miNursing Home · Lititz, PA
Kadima Rehabilitation & Nursing at Lititz
4.3 miNursing Home · Lititz, PA
Luther Acres Manor
5.0 miNursing Home · Lititz, PA
Brethren Village
6.4 miNursing Home · Lancaster, PA