Pleasant Valley Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews

Watch Pleasant Valley Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
Bottom 25% in OK · Critically understaffed (RN) · Above average staffing · $20,049 in fines · Abuse citation
What this means for your family
While the facility has received a high volume of positive feedback recently, the historical reports of abuse and neglect are extremely concerning. If you consider this facility, perform unannounced visits at different times of the day and specifically interview the nursing staff about their protocols for resident safety and property security.
Google Reviews
Google Reviews
59 reviews on Google“Reviews for Pleasant Valley Health Care Center (also referred to as Broadway Manor/Care & Rehab) are extremely polarized, featuring a high volume of recent, glowing 5-star reviews alongside serious, recurring allegations of neglect and abuse from previous years. While many families praise specific staff members for their compassion and attentiveness, other reports describe dangerous conditions, including physical mistreatment, theft of personal property, and poor hygiene standards. Families should exercise extreme caution and conduct thorough, unannounced visits to verify the current standard of care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated, compassionate individual staff members
- Effective physical therapy department
- Warm and welcoming atmosphere for some families
- Strong administrative presence noted by some
Concerns
- Physical mistreatment and abusive behavior by staff (mentioned by 3 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
- Poor hygiene and facility cleanliness (mentioned by 3 reviewers)
- Rude or unresponsive management/administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 1-star CMS rating for staffing; what specific steps are you taking to improve your staffing levels and ensure consistent, high-quality care for residents?
- 2Given that some families have expressed concerns regarding the security of personal belongings, what protocols do you have in place to ensure resident property is protected?
- 3I see that you are active in responding to online feedback; how does that direct communication with families help you improve the daily experience for residents?
- 4Regarding the recent reports of cleanliness issues, could you walk me through your current housekeeping schedule and how you maintain hygiene standards in resident rooms?
- 5How do you ensure that your staff maintains a compassionate and professional approach when providing hands-on care, especially during high-stress moments?
- 6What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“Everytime I go there morning noon or evening, my mom is clean, smiling, either being fed, in physical therapy, or someone is tending to her”
“My grandma was there not even a week. She was attacked by tenets. The Matt employee guy pushed her. They kept her glasses and her teeth and she was starving from not being able to eat.”
“Their physical therapy department was fantastic. Jack and I highly recommend them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Valley Health Care Center has serious concerns with families filing complaints that triggered recent inspections, including issues with abuse protection and incident reporting in 2024. The facility shows recurring problems across all three surveys in medication management, resident rights, and food safety that have persisted over time rather than being fully resolved. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.
Aug 20, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Aug 20, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 18, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 29, 2022Routine6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Aug 20, 2024
$20,049
Ownership & Operations
Who Operates This Facility
Pleasant Valley Health Care Center
for profit
Ownership & Management
Owners
Nevitt, Danny
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit broadwaymanorhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
York Manor Nursing Home
< 1 miNursing Home · Muskogee, OK
Broadway Care & Rehab Center
< 1 miNursing Home · Muskogee, OK
Eastgate Village Care & Rehab Center
< 1 miNursing Home · Muskogee, OK
Muskogee Nursing Center
< 1 miNursing Home · Muskogee, OK
Brentwood Extended Care & Rehab
3.6 miNursing Home · Muskogee, OK
The Springs Skilled Nursing and Therapy
5.0 miNursing Home · Muskogee, OK