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Nursing HomeMedicaid Investigative

Pleasant Valley Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1120 Illinois Street, Muskogee, OK 74403101 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 59 Google reviews

5
4
3
2
1
Pleasant Valley Health Care Center Nursing Home in Muskogee, OK — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.0)

Bottom 25% in OK · Critically understaffed (RN) · Above average staffing · $20,049 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has received a high volume of positive feedback recently, the historical reports of abuse and neglect are extremely concerning. If you consider this facility, perform unannounced visits at different times of the day and specifically interview the nursing staff about their protocols for resident safety and property security.

Google Reviews

Google Reviews

59 reviews on Google
Reviews for Pleasant Valley Health Care Center (also referred to as Broadway Manor/Care & Rehab) are extremely polarized, featuring a high volume of recent, glowing 5-star reviews alongside serious, recurring allegations of neglect and abuse from previous years. While many families praise specific staff members for their compassion and attentiveness, other reports describe dangerous conditions, including physical mistreatment, theft of personal property, and poor hygiene standards. Families should exercise extreme caution and conduct thorough, unannounced visits to verify the current standard of care.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated, compassionate individual staff members
  • Effective physical therapy department
  • Warm and welcoming atmosphere for some families
  • Strong administrative presence noted by some

Concerns

  • Physical mistreatment and abusive behavior by staff (mentioned by 3 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)
  • Poor hygiene and facility cleanliness (mentioned by 3 reviewers)
  • Rude or unresponsive management/administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(3)3.31.0'20(3)1.02.3'23(11)5.05.0'25(97)5.0'26(8)

Distribution · 142 analyzed

5
116
4
3
3
1
2
0
1
22
79 reviews posted between Jul 29, 2025Jul 30, 2025 · 79 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a 1-star CMS rating for staffing; what specific steps are you taking to improve your staffing levels and ensure consistent, high-quality care for residents?
  • 2Given that some families have expressed concerns regarding the security of personal belongings, what protocols do you have in place to ensure resident property is protected?
  • 3I see that you are active in responding to online feedback; how does that direct communication with families help you improve the daily experience for residents?
  • 4Regarding the recent reports of cleanliness issues, could you walk me through your current housekeeping schedule and how you maintain hygiene standards in resident rooms?
  • 5How do you ensure that your staff maintains a compassionate and professional approach when providing hands-on care, especially during high-stress moments?
  • 6What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?

Personalized based on this facility's data


Key Review Excerpts

Everytime I go there morning noon or evening, my mom is clean, smiling, either being fed, in physical therapy, or someone is tending to her

Long-term resident's family · 2023★★★★★

My grandma was there not even a week. She was attacked by tenets. The Matt employee guy pushed her. They kept her glasses and her teeth and she was starving from not being able to eat.

Long-term resident's family · 2021☆☆☆☆

Their physical therapy department was fantastic. Jack and I highly recommend them.

Rehab patient's family · 2019★★★★★
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.3%
OK
14.7%
Muskogee
8.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
OK
3.3%
Muskogee
2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.4%
Worse than Avg
Here
18.4%
US
14.4%
OK
13.8%
Muskogee
8.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
OK
90.6%
Muskogee
90.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
15.5%
OK
17.2%
Muskogee
19.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
19.4%
OK
17.3%
Muskogee
15.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility58.4%
Mixed vs Avgs
Here
58.4%
US
79.8%
OK
74.1%
Muskogee
49.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.3%
Mixed vs Avgs
Here
77.3%
US
81.8%
OK
75.0%
Muskogee
64.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
OK
1.8%
Muskogee
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (7.2)
4 complaint-triggered
$20,049 in fines

Pleasant Valley Health Care Center has serious concerns with families filing complaints that triggered recent inspections, including issues with abuse protection and incident reporting in 2024. The facility shows recurring problems across all three surveys in medication management, resident rights, and food safety that have persisted over time rather than being fully resolved. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.

Aug 20, 2024Routine
11
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Aug 20, 2024Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 18, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 29, 2022Routine
6
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0770Actual harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Aug 20, 2024

$20,049

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Valley Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Nevitt, Danny

Owner

Key personnel

Nevitt, DannyManagerAnderson, WilliamAdp of the SnfLowrimore, MorganAdp of the SnfNevitt, DannyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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