Nursing HomeMedicaid Investigative

Broadway Care & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1622 East Broadway, Muskogee, OK 74403|105 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 59 Google reviews

(918) 683-2851 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (11 vs median 6.0)
High staff turnover (58%)
High RN turnover (67%)

Bottom 25% in OK · Critically understaffed (RN) · Above average staffing · Worst in MGM HEALTHCARE chain · $37,638 in fines

Source: Medicare data

What this means for your family

While recent reviews are glowing, the facility has a history of serious allegations regarding resident safety and property loss. We strongly recommend that you schedule unannounced visits and speak directly with current residents or their families to verify if the recent improvements in staff culture are consistent across all shifts.

Google Reviews

59 reviews on Google

“Broadway Care & Rehab Center receives highly polarized feedback, with a massive influx of positive reviews in mid-2025 contrasting sharply with serious allegations of neglect and abuse from previous years. While recent reviewers praise specific staff members for their compassion and attentiveness, long-term family members have reported incidents of physical mistreatment, theft, and poor communication. Families should exercise extreme caution and conduct thorough, in-person visits to verify current conditions.”

Quality Themes

Tap a score for details

Strengths

Compassionate, attentive individual staff members
Active physical therapy department
Clean and welcoming environment (per recent reviews)

Concerns

Allegations of physical mistreatment and aggressive behavior by staff (mentioned by 3 reviewers)
Theft of personal property and loss of medical equipment (mentioned by 3 reviewers)
Rude, dismissive, or unhelpful administrative communication (mentioned by 3 reviewers)
Basic care failures including hygiene and medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 99 analyzed

⚡56 reviews posted between Jul 29, 2025 – Jul 30, 2025 · 56 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the recent challenges with medication management, what specific protocols or double-check systems do you have in place to ensure residents receive the correct dosages on time?
2I noticed the facility has had some recent state violations; could you walk me through the specific steps the leadership team is taking to address these concerns and improve the overall quality of care?
3We have read some concerns regarding the security of personal belongings; what measures are in place to safeguard residents' property and medical equipment?
4How does your administrative team ensure clear, proactive communication with families, especially when there are changes in a resident's health or care plan?
5To address concerns about staff-resident interactions, what kind of ongoing training or oversight do you provide to ensure that all care is delivered with patience and professionalism?
6With your active physical therapy department, how do you integrate those sessions into the daily activity schedule to ensure residents stay engaged and mobile?

Personalized based on this facility's data

Key Review Excerpts

“Everytime I go there morning noon or evening, my mom is clean, smiling, either being fed, in physical therapy, or someone is tending to her and believe me my momma has her MOMENTS.”

Long-term resident's family · 2023★★★★★

“She was attacked by tenets. The Matt employee guy pushed her. They kept her glasses and her teeth and she was starving from not being able to eat. AND they threw away her 750$ lift chair.”

Long-term resident's family · 2021★☆☆☆☆

“My husband was at Broadway Manor for therapy and recuperation. He only had a slight problem with one male nurse otherwise everyone was great. Their physical therapy department was fantastic.”

Rehab patient's family · 2019★★★★★

Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.27hrs

36%

Registered nurses for medical care

Total Nursing

3.95hrs

96%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility49.8%

Worse than Avg

Here

49.8%

93.4%

90.6%

Muskogee

95.9%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

15.5%

17.2%

Muskogee

20.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

15.3%

14.7%

Muskogee

10.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility85.5%

Worse than Avg

Here

85.5%

95.5%

94.6%

Muskogee

96.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.7%

Better than Avg

Here

8.7%

19.4%

17.3%

Muskogee

17.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.3%

Better than Avg

Here

5.3%

14.4%

13.8%

Muskogee

10.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility12.9%

Worse than Avg

Here

12.9%

81.8%

75.0%

Muskogee

72.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility15.9%

Worse than Avg

Here

15.9%

79.8%

74.1%

Muskogee

57.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Mixed vs Avgs

Here

1.5%

1.6%

1.8%

Muskogee

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

3penalties

Near state avg (7.2)

9 complaint-triggered

$37,638 in fines

Families have filed multiple complaints resulting in 9 deficiencies, with recurring issues in safety supervision, infection control, and medication management appearing across recent surveys from 2021 to 2025. The facility shows a pattern of ongoing problems, including accident prevention failures, pressure ulcer care, and medication errors, though all violations have correction dates indicating remediation efforts.

Jul 30, 2025Complaint2 findings

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 29, 2025Complaint2 findings

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 29, 2025Routine4 findings

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Mar 6, 2025Complaint3 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 21, 2024Complaint1 finding

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 10, 2024Complaint1 finding

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Federal Penalties

Fine

Mar 6, 2025

$8,044

Fine

Mar 6, 2025

$29,594

Payment Denial

Mar 6, 2025

33-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Broadway Care & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.2/5 · Rank 30 of 30 (Worst)

Ownership & Management

Owners

Ok Snf Holdings, LLC

Owner · Organization

Ok Snf Investments, LLC

Owner · Organization

Ok4 Opco, LLC

Owner · Organization

Cdw Investments LLC