Eastgate Village Care & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Below average in OK · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
While many recent reviews highlight a dedicated and caring staff, the facility has a history of serious, recurring complaints regarding resident safety and staff conduct. We strongly advise you to conduct an unannounced visit and speak directly with current residents or their families to verify the quality of care, especially regarding staff accountability.
Google Reviews
Google Reviews
59 reviews on Google“Reviews for this facility are highly polarized, with a significant number of recent five-star ratings contrasting sharply with serious allegations of neglect, theft, and staff misconduct. While many families praise specific staff members for their compassion and attentiveness, others report distressing incidents involving resident safety, poor hygiene, and unprofessional management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual nursing staff
- Effective physical and occupational therapy services
- Clean and well-maintained facility environment
- Strong administrative support for some families
Concerns
- Allegations of physical mistreatment or aggression by staff members (mentioned by 3 reviewers)
- Theft or loss of personal belongings and medical equipment (mentioned by 2 reviewers)
- Rude or dismissive communication from management and staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility safety, what specific protocols and oversight measures are in place to ensure all residents are treated with the highest level of dignity and respect by every staff member?
- 2I noticed some feedback regarding personal belongings; what systems do you have in place to secure and track a resident's personal items and medical equipment to prevent loss or theft?
- 3With medication management being a priority for our family, could you walk us through your process for ensuring accuracy and timely administration of daily prescriptions?
- 4How does your leadership team approach communication with families, and what is the best way for us to receive regular, transparent updates regarding our loved one's care?
- 5I see that your therapy services are highly regarded; how do those physical and occupational therapy teams coordinate with the nursing staff to support a resident's daily mobility and quality of life?
- 6What steps are being taken to improve the dining experience and ensure that residents receive nutritious, high-quality meals that they actually enjoy?
Personalized based on this facility's data
Key Review Excerpts
“My 94yr old momma is a resident there and I'm there on average 3 to 4 times a week to visit. Everytime I go there morning noon or evening, my mom is clean, smiling, either being fed, in physical therapy, or someone is tending to her.”
“My Mother was a resident at this place... She had NUMEROUS incidents with a MALE CAREGIVER NAMED MATT. He IS VERY RUDE, Matt would get on to my Mom while she was sleeping. TOLD HER SHE COULDNT SLEEP.”
“My husband was at Broadway Manor for therapy and recuperation. He only had a slight problem with one male nurse otherwise everyone was great. Their physical therapy department was fantastic.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in resident assessment and care planning, nutrition and food safety, and fire safety systems. The facility shows a pattern of deficiencies across all four surveys, particularly with resident assessments, food service quality, and building safety requirements, though all violations have correction dates indicating the facility addresses problems when identified.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 6, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 6, 2023Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nov 6, 2023Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 22, 2022Routine15
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Eastgate Village Care & Rehab Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Ownership & Management
Owners
Ok4 Opco, LLC
Owner · Organization
Cdw Investments LLC
Owner (parent company) · Organization
Jfb Ok Trust
Owner (parent company) · Organization
Mm Acquisitions, LLC
Owner (parent company) · Organization
Ndf Investments, LLC
Owner (parent company) · Organization
Ok Snf Holdings, LLC
Owner (parent company) · Organization
Ok Snf Investments, LLC
Owner (parent company) · Organization
Southeast Ventures Trust
Owner (parent company) · Organization
Klein, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Koss, Allen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit broadwaymanorhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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The Springs Skilled Nursing and Therapy
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