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Nursing HomeMedicaid Investigative

Eastgate Village Care & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3500 Haskell Blvd, Muskogee, OK 74403110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 59 Google reviews

5
4
3
2
1
Eastgate Village Care & Rehab Center Nursing Home in Muskogee, OK — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (11 vs median 6.0)

Below average in OK · Critically understaffed (RN) · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While many recent reviews highlight a dedicated and caring staff, the facility has a history of serious, recurring complaints regarding resident safety and staff conduct. We strongly advise you to conduct an unannounced visit and speak directly with current residents or their families to verify the quality of care, especially regarding staff accountability.

Google Reviews

Google Reviews

59 reviews on Google
Reviews for this facility are highly polarized, with a significant number of recent five-star ratings contrasting sharply with serious allegations of neglect, theft, and staff misconduct. While many families praise specific staff members for their compassion and attentiveness, others report distressing incidents involving resident safety, poor hygiene, and unprofessional management.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive individual nursing staff
  • Effective physical and occupational therapy services
  • Clean and well-maintained facility environment
  • Strong administrative support for some families

Concerns

  • Allegations of physical mistreatment or aggression by staff members (mentioned by 3 reviewers)
  • Theft or loss of personal belongings and medical equipment (mentioned by 2 reviewers)
  • Rude or dismissive communication from management and staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(6)'21(3)'23(4)'25(38)'26(3)

Distribution · 64 analyzed

5
51
4
1
3
3
2
0
1
9
31 reviews posted between Jul 29, 2025Jul 30, 2025 · 31 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on facility safety, what specific protocols and oversight measures are in place to ensure all residents are treated with the highest level of dignity and respect by every staff member?
  • 2I noticed some feedback regarding personal belongings; what systems do you have in place to secure and track a resident's personal items and medical equipment to prevent loss or theft?
  • 3With medication management being a priority for our family, could you walk us through your process for ensuring accuracy and timely administration of daily prescriptions?
  • 4How does your leadership team approach communication with families, and what is the best way for us to receive regular, transparent updates regarding our loved one's care?
  • 5I see that your therapy services are highly regarded; how do those physical and occupational therapy teams coordinate with the nursing staff to support a resident's daily mobility and quality of life?
  • 6What steps are being taken to improve the dining experience and ensure that residents receive nutritious, high-quality meals that they actually enjoy?

Personalized based on this facility's data


Key Review Excerpts

My 94yr old momma is a resident there and I'm there on average 3 to 4 times a week to visit. Everytime I go there morning noon or evening, my mom is clean, smiling, either being fed, in physical therapy, or someone is tending to her.

Long-term resident's family · 2023★★★★★

My Mother was a resident at this place... She had NUMEROUS incidents with a MALE CAREGIVER NAMED MATT. He IS VERY RUDE, Matt would get on to my Mom while she was sleeping. TOLD HER SHE COULDNT SLEEP.

Resident's family · 2021☆☆☆☆

My husband was at Broadway Manor for therapy and recuperation. He only had a slight problem with one male nurse otherwise everyone was great. Their physical therapy department was fantastic.

Rehab patient's family · 2019★★★★★
Source: 59 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.3%
OK
14.7%
Muskogee
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
15.5%
OK
17.2%
Muskogee
20.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OK
13.8%
Muskogee
10.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.5%
Mixed vs Avgs
Here
21.5%
US
19.5%
OK
25.4%
Muskogee
30.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Mixed vs Avgs
Here
3.7%
US
12.1%
OK
3.3%
Muskogee
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
5.3%
OK
3.4%
Muskogee
3.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.7%
Worse than Avg
Here
41.7%
US
79.8%
OK
74.1%
Muskogee
52.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.4%
Better than Avg
Here
82.4%
US
81.8%
OK
75.0%
Muskogee
63.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
OK
1.8%
Muskogee
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Well above state avg (7.2)
9 complaint-triggered

Families have filed multiple complaints triggering inspections, with recurring issues in resident assessment and care planning, nutrition and food safety, and fire safety systems. The facility shows a pattern of deficiencies across all four surveys, particularly with resident assessments, food service quality, and building safety requirements, though all violations have correction dates indicating the facility addresses problems when identified.

Jul 2, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 6, 2025Routine
10
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 6, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 6, 2023Routine
6
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Nov 6, 2023Complaint
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Apr 22, 2022Routine
15
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0839Potential for harm · PatternCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastgate Village Care & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

32 facilities nationwide

Ownership & Management

Owners

Ok4 Opco, LLC

Owner · Organization

100%

Cdw Investments LLC

Owner (parent company) · Organization

Jfb Ok Trust

Owner (parent company) · Organization

Mm Acquisitions, LLC

Owner (parent company) · Organization

Ndf Investments, LLC

Owner (parent company) · Organization

Ok Snf Holdings, LLC

Owner (parent company) · Organization

Ok Snf Investments, LLC

Owner (parent company) · Organization

Southeast Ventures Trust

Owner (parent company) · Organization

Klein, Yaakov

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Koss, Allen

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Johnson, CynthiaManaging Control - Governing BodyReliant Pro Rehab, LLCManagerJohnson, CynthiaManagerLambert, GaryManagerEastgate Realty, LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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