Pleasant Manor Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 113 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as their therapy team is consistently rated as top-tier. However, if your loved one requires memory care, you must perform rigorous due diligence regarding medication management and the facility's approach to patient rights, as several families have reported deeply troubling experiences in that specific unit.
Google Reviews
Google Reviews
113 reviews on Google“Families considering Pleasant Manor should note that the facility is highly praised for its exceptional rehabilitation and therapy teams, which many reviewers credit with significant physical improvements. However, there are serious, recurring allegations regarding the management of the memory care unit, including concerns about medication administration and aggressive legal interventions by administration. While many find the nursing staff compassionate, others report significant issues with responsiveness and communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong leadership and administration in certain periods
Concerns
- Memory care unit mismanagement and safety concerns (mentioned by 3 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Loss or mishandling of resident personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently address the reviewer by name and acknowledge specific details mentioned in the review. For negative feedback, they use a consistent empathetic tone and attempt to move the conversation to a private channel.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication schedules are followed accurately and consistently for every resident?
- 3What specific safety protocols and supervision measures are in place within your memory care unit?
- 4What is the best way for family members to stay in touch with the administration or reach a nurse if we have a quick question?
- 5How do you manage and track residents' personal belongings to ensure nothing gets lost or misplaced?
- 6Could you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff are truly top tier. They are knowledgeable, attentive, and dedicated to helping residents improve their strength, mobility, an”
“My dad has lived here for a year, and I couldn’t ask for better, more loving care. He has Lewy body dementia and can be incredibly challenging at times, but the staff handles him with unwavering patience, kindness, and understanding.”
“I was in wheelchair but i don't use one now,thanks to rehab team! I highly recommend this team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 6 complaint-triggered deficiencies involving serious issues like resident abuse, pain management failures, and poor communication about injuries. The most recurring problems are infection control (found in 3 surveys), food safety, and care planning deficiencies. While all issues have correction dates, the persistence of infection control and food safety violations across multiple years suggests ongoing operational challenges that families should carefully evaluate during visits.
Jan 10, 2025Routine11
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 14, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 15, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 15, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Sep 15, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Mar 5, 2026
$14,015
Fine
Feb 14, 2024
$14,996
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
PERCHERON HEALTHCARE INC
WILLIAM KADANE
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 48 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit pleasantmanorhealthcare.com
Medicare data downloads
Original nursing home datasets
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