Brookdale Waxahachie
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
This facility has a history of providing wonderful, life-enriching care and social engagement for seniors. However, you should be extremely cautious and perform a physical inspection of hygiene standards, as recent reports of neglect in bathing and safety are deeply concerning.
Google Reviews
Google Reviews
25 reviews on Google“Families may find comfort in the facility's long-standing reputation for compassionate staff and engaging activities, particularly for residents with memory care needs. However, recent reviews raise serious alarms regarding inadequate hygiene care, frequent falls, and a lack of responsiveness to maintenance issues like broken appliances.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging daily activities and social programs
- Clean and pleasant common areas
- Strong specialized care for Alzheimer's/Memory Care
Concerns
- Inadequate hygiene and bathing care (mentioned by 2 reviewers)
- Unresolved maintenance and room equipment issues
- Safety concerns regarding falls
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner uses highly standardized, template-based responses that prioritize directing the reviewer to a corporate 'Resident and Family Connection' phone number. While they acknowledge the low rating, they rarely address the specific grievances mentioned in the text of the reviews.
Questions for Your Tour
- 1We love hearing about the engaging social programs here; could you walk us through what a typical day of activities looks like for the residents?
- 2Since we are looking for specialized support, how do your staff members specifically tailor their approach for residents in the memory care wing?
- 3What specific protocols do you have in place to ensure resident safety and prevent falls, especially during the night?
- 4How does the care team manage daily hygiene and bathing schedules to ensure every resident is comfortable and well-cared for?
- 5Could you tell us about your process for communicating important updates or changes in a resident's condition to their family members?
- 6If a medical emergency occurs after hours, what is the immediate process for getting the resident the help they need?
Personalized based on this facility's data
Key Review Excerpts
“My mother absolutely loves where she lives and is the happiest I have seen her in years. She has met many wonderful friends and loves keeping busy with all of the daily activities!”
“The nurses and caretakers are attentive and helpful as well. This is one retirement home that truly cares about the people who stay here.”
“I am delighted to have Brookdale-Wax caring for my sister. ... With her memory problems I never thought that she would actually enjoy being in Assisted Living, so I call this a huge success!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Waxahachie has faced regulatory challenges, including a significant administrative penalty in September 2024 regarding resident safety and protections against abuse or neglect. Previous inspections in late 2020 also identified several life safety concerns related to fire alarm maintenance, sprinkler systems, and fire extinguisher inspections.
Sep 20, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Oct 30, 2020Routine
Health Code (1 violations) | Life Safety Code (5 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Ownership & Operations
Who Operates This Facility
Bkd Sterling House of Waxahachie, LLC
for profit
CALEB BROWN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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