Pisgah Manor Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in NC · Below recommended RN staffing · Significantly below average staffing · Worst in LIBERTY SENIOR LIVING chain · $58,516 in fines · Very few deficiencies
What this means for your family
Pisgah Manor is frequently praised for its effective rehabilitation program and clean facility, making it a strong candidate for short-term recovery. However, families should be aware of consistent reports regarding staffing shortages and slow response times. We strongly recommend visiting during a weekend or holiday to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
56 reviews on Google“Pisgah Manor Health Care Center receives highly polarized feedback, with many families praising the facility for its clean environment and effective rehabilitation services. However, a recurring pattern of critical reviews highlights significant concerns regarding chronic understaffing, slow response times to call buttons, and poor administrative communication. Families considering this facility should be aware of these inconsistencies in care quality, particularly during weekends and holidays.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional rehabilitation therapy team
- Clean, well-maintained, and bright facility
- Compassionate and attentive nursing staff (noted by many)
- Good quality food and dining options
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Chronic understaffing, especially on weekends/holidays (mentioned by 4 reviewers)
- Poor administrative communication and billing issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how bright and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the common areas so tidy?
- 2We've heard great things about the rehabilitation therapy team here; could you tell us more about how they work with residents to meet their mobility goals?
- 3How do you ensure that call buttons are answered promptly, especially during the busier weekend or holiday shifts?
- 4What is your process for keeping families updated on changes in a resident's care or any administrative updates?
- 5Could you describe the dining experience and how much variety there is in the daily meal options?
- 6How does the nursing team handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother who has stage 4 cancer went to Pisgah Manor for rehabilitation. They worked with her daily and helped her reach her goal to walk an come back home. The staff in all areas were amazing.”
“My dad was here for two weeks and he was treated amazing! All the nurses, physical therapists, occupational therapists, CNAs... were wonderful! It is hard enough having to admit a loved one... but Pisgah Manor made this easy.”
“The facility was short staffed on a holiday weekend and the on duty RN on her first day in the facility. The financial documentation was 1-2 months in arrear.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported concerns that triggered federal complaints about resident rights, daily care assistance, wound care, and nursing staffing levels. Pisgah Manor has recurring deficiencies in resident rights, infection control, and food safety that span multiple surveys, though all violations have been corrected by the facility. The most recent 2025 survey showed fewer issues compared to earlier inspections, suggesting some improvement in care quality.
Apr 1, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 6, 2023Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 6, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 10, 2022Routine22
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Federal Penalties
Fine
Apr 1, 2025
$59,391
Ownership & Operations
Who Operates This Facility
Pisgah Manor Health Care Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 32 of 35 (Worst)
Ownership & Management
Owners
Long Term Care Management Services LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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