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Nursing HomeMedicaid Investigative

Pioneer Valley Living and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

400 Sergeant Square Drive, Sergeant Bluff, IA 5105466 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 19 Google reviews

5
4
3
2
1
Pioneer Valley Living and Rehab Nursing Home in Sergeant Bluff, IA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (34 vs median 5)

Bottom 25% in IA · Below recommended RN staffing · Above average staffing · $29,572 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the facility offers modern, private rooms that many families find appealing, recent reports of staff being unresponsive and high turnover are significant red flags. I strongly recommend visiting during off-hours to observe how quickly staff respond to call lights and to speak directly with current residents about their daily activity levels.

Google Reviews

Google Reviews

19 reviews on Google
Pioneer Valley Living And Rehab is a modern facility praised for its clean, private rooms and appealing physical environment. However, recent reviews highlight significant concerns regarding staff turnover, poor responsiveness to call lights, and a perceived decline in the quality of care and resident engagement.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean9.0Activities2.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Modern, well-maintained facility
  • Private rooms with private bathrooms
  • Friendly and helpful admissions staff

Concerns

  • High staff turnover and understaffing (mentioned by 2 reviewers)
  • Slow or ignored call light response (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(1)'24(3)'26(1)

Distribution · 23 analyzed

5
17
4
1
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing stability, what steps is the leadership team taking to ensure consistent, long-term care for residents?
  • 2I noticed the facility is quite modern and well-maintained; how do you ensure that the same level of attention is given to prompt responses when a resident uses their call light?
  • 3With the current activity offerings, what opportunities are there for residents to engage in social or enrichment programs throughout the week?
  • 4Since the facility has a 4-star staffing rating, how do you integrate that team into the daily care plan to ensure residents feel connected to their caregivers?
  • 5How does your nursing team coordinate with outside specialists to manage complex medical needs, especially during urgent situations?
  • 6Communication is a priority for our family; what is the best way for us to stay updated on our loved one's health status and daily experiences here?

Personalized based on this facility's data


Key Review Excerpts

Call lights are not answered, I don’t know how they have Rehab in their name not once have I seen them doing anything with the residents for activities.

Family member · 2025☆☆☆☆

Quality has definitely declined. Can't keep enough staff and good ones leave which tells me they are underpaid and overworked.

Long-term resident's family · 2023★★☆☆☆

Only place I would have my family go in Sioux City area. So clean with huge private rooms and bathrooms.

Family member · 2025★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
15.3%
IA
17.5%
Woodbury
13.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.1%
Worse than Avg
Here
33.1%
US
19.5%
IA
20.7%
Woodbury
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Woodbury
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.5%
IA
19.4%
Woodbury
24.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
19.4%
IA
25.9%
Woodbury
24.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
14.4%
IA
17.6%
Woodbury
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.8%
IA
73.3%
Woodbury
77.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
81.8%
IA
84.1%
Woodbury
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.5%
Worse than Avg
Here
5.5%
US
1.6%
IA
2.0%
Woodbury
3.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (6.2)
30 complaint-triggered
$29,572 in fines

This facility shows a concerning pattern of persistent deficiencies with families filing 29 complaints across 5 surveys. The most recurring problems involve resident assessment and care planning, medication management, and infection control. While all deficiencies are marked as corrected, many issues repeat across multiple surveys, including as recently as April 2025, suggesting ongoing challenges with maintaining standards and quality improvement systems.

Mar 3, 2026Routine
6
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 3, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 3, 2025Complaint
13
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 6, 2025Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 6, 2025Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 15, 2024Routine
14
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0895Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a Compliance and Ethics Program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0922Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

Federal Penalties

Payment Denial

Feb 6, 2025

76-day denial

Fine

Jul 13, 2023

$29,572

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
71deficiencies
Mar 23, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Mar 3, 2026Inspection
Clean

Fed violations: 6, State violations: 0

Oct 22, 2025Complaint
Clean

Fed violations: 0, State violations: 0

May 22, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Apr 3, 2025Inspection
Clean

Fed violations: 13, State violations: 0

Feb 6, 2025Inspection
Clean

Fed violations: 21, State violations: 4

Apr 3, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Feb 15, 2024Inspection
Clean

Fed violations: 15, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pioneer Valley Living and Rehab

Organization Type

for profit

Ownership & Management

Owners

Amick, Stephanie

Owner

Dewitt, Joseph

Owner

Henggeler, Patrick

Owner

Key personnel

Jp Senior Management LLCManagerAmick, StephanieManagerDewitt, JosephManagerHenggeler, PatrickManagerNielsen, TimManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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