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Nursing HomeMedicaid Investigative

Embassy Rehab and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

206 Port Neal Road, Sergeant Bluff, IA 5105460 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 16 Google reviews

5
4
3
2
1
Embassy Rehab and Care Center Nursing Home in Sergeant Bluff, IA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (11 vs median 5)
  • High staff turnover (65%)
  • High RN turnover (54%)

Bottom 25% in IA · Meets national RN staffing standard · Worst in LANTIS ENTERPRISES chain · $44,044 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest the facility has improved, the historical reports of medication errors and neglect are serious. We recommend scheduling an in-person tour to observe current staffing levels and asking management specifically how they have addressed past concerns regarding medication administration and resident oversight.

Google Reviews

Google Reviews

16 reviews on Google
Embassy Rehab and Care Center receives polarized feedback, with older reviews highlighting severe concerns regarding medication management and neglect, while recent reviews from late 2023 offer high praise for staff attentiveness and facility cleanliness. Families should be aware that the facility has undergone significant changes, as recent positive sentiment contrasts sharply with historical reports of poor care.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0ActivitiesN/AMeds1.0MemoryN/AComms7.0ValueN/A

Strengths

  • Attentive and friendly nursing staff
  • Clean and well-maintained facility
  • Helpful maintenance and support during move-in

Concerns

  • Neglect and lack of attention to resident needs (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)3.02019(2)1.02021(1)5.02022(1)5.02023(11)1.02025(1)

Distribution · 17 analyzed

5
13
4
0
3
0
2
0
1
4

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that medication management is a top priority for our family, could you walk us through the specific double-check processes you have in place to prevent errors?
  • 2I noticed the facility has had a high volume of state-reported violations recently; what specific steps is leadership taking to address these concerns and improve the overall quality of care?
  • 3With the current CMS health inspection rating, what specific improvements have been implemented over the last few months to ensure residents' safety and well-being?
  • 4Since some families have expressed concerns regarding responsiveness to resident needs, how do you track and ensure that call lights and requests for assistance are addressed in a timely manner?
  • 5I see that the nursing staff is often highlighted for being friendly; how do you ensure that this attentiveness is balanced with the clinical oversight required for all 60 residents?
  • 6What does the daily activity calendar look like, and how do you encourage residents to participate in social engagement throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The maintenance team immediately helped us as we moved my sis in, the facility is always very clean, and the staff has been very helpful.

Long-term resident's family · 2022★★★★★

My father went to Embassy for his final days. Although he was only there for five days he was treated exceptionally well. His last days were very peaceful and comfortable.

Long-term resident's family · 2019★★★★★

Nursing assistants were rough and non attentive...Nurses would sign off meds and not give them. My mom was forgotten about and not taken to meals.

Long-term resident's family · 2017☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.5%
IA
19.4%
Woodbury
24.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Woodbury
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IA
93.9%
Woodbury
90.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility9.9%
Worse than Avg
Here
9.9%
US
1.6%
IA
2.5%
Woodbury
1.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.4%
IA
25.9%
Woodbury
26.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
IA
4.9%
Woodbury
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
IA
84.1%
Woodbury
78.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.0%
Worse than Avg
Here
70.0%
US
79.8%
IA
73.3%
Woodbury
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Mixed vs Avgs
Here
2.8%
US
1.6%
IA
2.0%
Woodbury
3.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Well above state avg (6.2)
8 complaint-triggered
$44,044 in fines

Embassy Rehab and Care Center has faced significant ongoing compliance issues, with families filing 25 complaint-triggered deficiencies across five surveys. The most recurring problems involve infection control, food safety and nutrition services, and fire safety systems. Repeated deficiencies in resident protection from abuse and neglect appear across multiple years, including a recent October 2025 incident, suggesting persistent care quality concerns that families should carefully investigate before choosing this facility.

Oct 23, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 5, 2025Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Jun 5, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 20, 2024Routine
13
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jun 20, 2024Complaint
3
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 18, 2024Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
29deficiencies
Jun 15, 2026Inspection
Clean

Fed violations: 0, State violations: 0

May 21, 2026Inspection
Clean

Fed violations: 5, State violations: 0

Oct 23, 2025Complaint
Clean

Fed violations: 1, State violations: 0

Jul 1, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Jun 5, 2025Inspection
Clean

Fed violations: 10, State violations: 2

Jul 20, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Jun 20, 2024Inspection
Clean

Fed violations: 8, State violations: 0

Mar 11, 2024Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy Rehab and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lantis Enterprises

Chain Size

5 facilities nationwide

Chain avg rating: 1.6/5 · Rank 3 of 5 (Worst)

Ownership & Management

Owners

Kismet Hd LLC

Owner · Organization

Kismet Holdings LLC

Owner (parent company) · Organization

Lantis, Cammy

Owner (parent company)

Lantis, Mary

Owner (parent company)

Lantis, Travis

Owner (parent company)

Rinard, Sandra

Owner (parent company)

Soulek, Wendy

Owner (parent company)

Key personnel

Lantis, CammyManaging Control - Governing BodyLantis, MaryManaging Control - Governing BodyMoore, MichaelManaging Control - Governing BodyRinard, SandraManaging Control - Governing BodySoulek, WendyManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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