Pines of Sarasota
Strong Medicare quality ratings; families often praise exceptional physical and vestibular therapy. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
The Pines of Sarasota is highly recommended for outpatient physical and vestibular therapy, where the staff is consistently praised for their expertise. However, families considering inpatient skilled nursing or long-term care should be cautious; multiple reviewers have reported significant issues with understaffing, poor communication, and neglect of basic resident needs. We strongly advise touring the facility and asking specific questions about weekend staffing ratios and the process for addressing care concerns.
Google Reviews
Google Reviews
71 reviews on Google“The Pines of Sarasota receives polarized feedback, with a clear divide between its highly regarded outpatient physical therapy department and its inpatient skilled nursing and rehab services. While families and patients consistently praise the expertise of specific therapists like Dr. Ray Pulido, many inpatient reviewers report serious concerns regarding understaffing, poor communication, and inadequate basic care for residents. Families should be aware that while the facility is often described as clean and modern, the quality of daily nursing support appears inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and vestibular therapy
- Clean, well-maintained facility environment
- Professional and compassionate therapy staff
- Strong reputation for outpatient rehabilitation
Concerns
- Difficulty reaching staff or receiving returned phone calls (mentioned by 5 reviewers)
- Understaffing leading to neglected basic needs (toileting, feeding, hygiene) (mentioned by 4 reviewers)
- Poor quality or lack of nutritious food options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and vestibular therapy, how do you integrate those rehabilitation services into the daily routine for long-term residents?
- 2We understand that communication is key for families; what is the best way for us to stay in touch with the care team and ensure we receive timely updates regarding our loved one?
- 3How does the nursing team manage the daily assistance needs, such as hygiene and dining support, to ensure residents receive consistent, personalized attention throughout the day?
- 4Could you walk us through the current dining program and how you accommodate specific nutritional needs or preferences for residents?
- 5What protocols do you have in place for medication management and ensuring that residents receive their prescriptions accurately and on time?
- 6In the event of a medical emergency or a sudden change in health status, what is the process for notifying family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff will tell residents to wet themselves if they need assistance getting to the bathroom. They over medicate the patients to keep them quiet.”
“The professionalism and attentiveness of the staff at The Pines are commendable. They promptly respond to requests, demonstrating a high level of efficiency and dedication.”
“They recently took away menu options for residents. The food was so bad before, now it’s even worse that the resident are forced to eat frozen Chinese and chicken hard as a rock.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pines of Sarasota has 17 deficiencies across three surveys, with one complaint filed by a family regarding staff training on abuse prevention. The facility shows recurring issues with medication management, fire safety systems, and electrical equipment, though all deficiencies have been corrected. The pattern suggests ongoing challenges with safety infrastructure and pharmacy services that require monitoring.
Apr 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 2, 2024Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
May 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jan 12, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 27, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Pines of Sarasota
nonprofit
Ownership & Management
Owners
Pines of Sarasota Holding CORP
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit pinesofsarasota.org
Medicare data downloads
Original nursing home datasets
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