Plymouth Harbor Incorporated
Strong Medicare quality ratings; families often praise stunning waterfront location and views. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
Plymouth Harbor offers an exceptional physical environment and high-quality dining, making it a strong choice for those prioritizing lifestyle and rehab amenities. However, families should be aware of recent reports regarding inconsistent medication management and night-shift staff interactions; we recommend asking specifically about how the facility ensures continuity of care during off-hours.
Google Reviews
Google Reviews
21 reviews on Google“Plymouth Harbor is widely praised for its stunning waterfront location, resort-like atmosphere, and high-quality dining services. However, some residents and families report significant inconsistencies in care, specifically regarding medication management, staff professionalism during night shifts, and the quality of room furnishings.”
Quality Themes
Tap a score for detailsStrengths
- Stunning waterfront location and views
- High-quality, varied dining options
- Resort-like, well-maintained common areas
- Effective rehabilitation therapy services
Concerns
- Inconsistent or unprofessional staff behavior during night shifts (mentioned by 2 reviewers)
- Poor quality or outdated room furnishings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your beautiful waterfront location, what kind of outdoor activities or social events do you host to help residents enjoy the views?
- 2I noticed some of the room furnishings appear a bit dated; are there plans for renovations, or are residents encouraged to bring their own furniture to personalize their space?
- 3Regarding medication management, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 4Could you walk me through how you maintain consistent care standards and staff engagement during the overnight hours?
- 5Given the high staffing rating, how do you ensure that the rehabilitation therapy team stays closely connected with the nursing staff to support a resident's daily progress?
- 6How does your team handle medical emergencies or urgent health changes, particularly during the evening and night shifts?
Personalized based on this facility's data
Key Review Excerpts
“The food is also a standout, fresh, well-prepared, and served in a setting that feels more like a resort than a retirement community.”
“The night nurse was very nasty to me regarding my night medications. I have had no luck getting a schedule for my evening/night meds and tonight she was VERY mean.”
“My mom has a place there and it is really nice. She recovered from hip surgery in their rehab wing and had excellent treatment and said the staff did a great job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
11
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Plymouth Harbor shows recurring issues with building systems and safety equipment that persist across multiple surveys, including problems with fire safety systems, generators, and ventilation equipment appearing in 2021, 2023, and 2025. A family filed a complaint about resident protection from abuse, and there have been deficiencies in care planning and accident prevention. While all issues have correction dates, the pattern of repeated building system problems suggests ongoing maintenance challenges.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 27, 2023Routine4
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Sep 23, 2021Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Ownership & Operations
Who Operates This Facility
Plymouth Harbor Incorporated
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit plymouthharbor.org
Medicare data downloads
Original nursing home datasets
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