Pinecrest Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
Recent feedback indicates that Pinecrest Manor has improved its environment and cleanliness, making it a potentially better option than in previous years. However, because past reviews have cited issues with staff responsiveness and understaffing, we strongly recommend you visit during off-hours or weekends to observe the actual level of staff engagement with residents.
Google Reviews
Google Reviews
16 reviews analyzed“Pinecrest Manor receives polarized feedback, with recent reviews highlighting a clean environment and compassionate staff, while older reports express concerns regarding staffing levels and patient neglect. Families should be aware of a recurring theme involving understaffing, which some reviewers feel leads to inadequate attention to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Caring and compassionate nursing staff
- Clean and well-maintained facility
- Professional and helpful administrative leadership
Concerns
- Understaffing and overworked aides (mentioned by 2 reviewers)
- Lack of patient interaction and staff distraction (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 138 residents, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed the staffing rating is a point of focus for the facility; what steps are you currently taking to support your aides and ensure they have enough time to engage meaningfully with the residents?
- 3Given that some families have mentioned concerns about staff distraction, how do you facilitate regular, high-quality social interactions between the care team and the residents?
- 4What specific activities or programs do you have in place to keep residents active and connected, especially during the times when the facility is busiest?
- 5Regarding your health inspection record, could you walk me through how you address and resolve any identified deficiencies to maintain a safe environment for everyone?
- 6How is your medical team structured to handle urgent care needs or health changes, and how do you keep family members informed during those moments?
Personalized based on this facility's data
Key Review Excerpts
“This is a wonderful facility. The entire staff is caring and compassionate. The facility is very clean and well maintained.”
“The staff was very helpful, kind and professional in taking care of my mother. Thank you all!!”
“My great grandmother is there but I'M DEFINITELY NOT HAPPY WITH THE CARE SHE IS GETTING she calls the nurse once a day to get in bed but they don't show up at all”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pinecrest Manor has persistent problems with care planning and medication labeling that appear uncorrected, with several deficiencies from the most recent survey lacking correction plans. The facility struggles most with resident assessment and care planning, medication management, and nursing staffing levels. While earlier issues were corrected, recent problems from 2026 remain unaddressed, and families previously filed complaints about inadequate nursing staff in 2025.
Jan 30, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 13, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 14, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Pinecrest Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit phhealthcare.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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