Pine Rest Westwood
Reviewer concerns include poor quality and lack of variety in food (mentioned by 12 reviewers) — investigate before committing.
based on 170 Google reviews
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What this means for your family
While Pine Rest has some highly regarded individual therapists and effective outpatient programs, the inpatient units have received a high volume of concerning reports regarding patient trauma, poor communication, and aggressive medication practices. If considering inpatient care, we strongly advise families to tour the specific unit, ask detailed questions about their policy on patient rights and family communication, and seek multiple opinions before committing to a stay.
Google Reviews
Google Reviews
170 reviews on Google“Pine Rest Westwood is a large mental health facility with highly polarized reviews. While some patients and families praise individual therapists and specific outpatient programs for providing life-saving care, a significant number of reviewers report traumatic experiences, particularly in inpatient units, citing poor communication, dismissive staff, and inadequate medical oversight. Families should be aware that experiences vary drastically depending on the specific unit, provider, and whether the care is inpatient or outpatient.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual therapists
- Effective outpatient and partial hospitalization programs
- Comprehensive diagnostic testing reports
- Evidence-based approach for many patients
Concerns
- Poor quality and lack of variety in food (mentioned by 12 reviewers)
- Rude, dismissive, or unprofessional staff/nurses (mentioned by 22 reviewers)
- Aggressive medication management and over-medicating (mentioned by 14 reviewers)
- Lack of communication with families and patients (mentioned by 11 reviewers)
- Traumatic inpatient experiences/allegations of neglect (mentioned by 18 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Could you walk me through the process for how family members receive updates on their loved one's daily well-being and any changes in their care plan?
- 2I understand that medication management is a critical part of assisted living; what is your philosophy on balancing effective treatment with ensuring residents aren't over-medicated?
- 3How does the dining team gather feedback from residents regarding meal preferences, and what steps are being taken to improve the variety and quality of the daily menu?
- 4What kind of training or professional development programs do you have in place to ensure that staff interactions remain consistently supportive and professional?
- 5In the event of a medical emergency, what is the specific protocol for notifying the family, and how do you ensure clear communication during those urgent moments?
- 6Beyond the clinical services, what opportunities are there for residents to engage in social activities or hobbies that help them feel at home here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive and super patient with those who are more prone to negative outbursts. They had enough staff to provide 1 on 1 care for many of the other patients and still look after those who didn't need it.”
“I was recently here inpatient for my anxiety, they did not treat my anxiety. They made it worse and traumatized me. My mental health is worse than it was before i went.”
“They got me off two extra meds I didn't need, diagnosed me correctly, gave me a wonderful therapist, and it's been over two years. My life is finally where I can be proud of myself.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations identified serious incidents involving improper food preparation leading to a resident's hospitalization and inadequate hygiene care resulting in a resident being left in urine-soaked bedding. While the most recent renewal report shows substantial compliance, these past findings required corrective action plans.
Feb 23, 2026RoutineCleanReport
No deficiencies found during this inspection.
Jul 15, 2025Complaint
Staff failed to puree food for Resident A as required by the Assessment Plan (liquid consistency), causing the resident to choke and require hospitalization.
Apr 7, 2025Complaint
Resident A was found lying on a plastic mattress cover in only a brief that was saturated in urine; a pool of urine was on the mattress cover, and urine-soaked bedding/clothing had soiled the resident's clean stuffed animals and hat.
Feb 26, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Pine Rest Christian Mental Health Services
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit pinerest.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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