Pine Grove Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Worst in OPCO SKILLED MANAGEMENT chain · $22,155 in fines
What this means for your family
Pine Grove Manor has shown positive momentum with recent renovations and active social programming, which can greatly improve a resident's quality of life. However, given the recent report of unreturned medical equipment and lack of administrative follow-up, we strongly advise families to document all personal property upon admission and maintain written records of all interactions with management.
Google Reviews
Google Reviews
8 reviews on Google“Pine Grove Manor has received praise for its recent improvements under new ownership, specifically regarding building renovations and resident engagement through activities. However, families should be aware of serious concerns regarding the handling of resident personal property and responsiveness to administrative requests following discharge.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social opportunities
- Recent building renovations and facility upgrades
- Responsive administrative communication for current residents
Concerns
- Poor handling of resident personal property upon discharge
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; could you show me how these updates have improved the daily living environment for residents?
- 2With the current staffing ratings, could you walk me through how your team ensures consistent, high-quality attention for all 77 residents throughout the day?
- 3I see that you have a very active social calendar; what are some of the most popular activities that help residents build friendships here?
- 4What specific protocols do you have in place to ensure that a resident's personal belongings are tracked and protected during transitions or discharges?
- 5Given the recent health inspection reports, what specific steps is Pine Grove Manor taking to improve those outcomes and ensure the highest standard of care?
- 6How does your nursing team coordinate with local hospitals to handle medical emergencies, and how quickly are families typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff are mostly attentive great response from administration if she has any concerns and since new ownership are even getting a facelift in the building, which was much needed.”
“My mom was a resident at Pine Grove and made lots of friends. She loved the activities and loved the facility neighborhood cats!”
“I was a resident and did not have all my belongings when I left 5 weeks ago. I was not given my charger to my power wheelchair. I've called and requested by phone and email to the administrator keysha to call. Never happened?????”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in serious deficiencies including abuse protection failures, improper physical restraint use, and medication errors, with the most recent complaint-triggered issues occurring in December 2025. The facility shows recurring problems with accident prevention and safety hazards, food safety and temperature control, and basic life support preparedness across multiple surveys. While all deficiencies show correction dates, the pattern of repeated safety and care issues, combined with multiple family complaints, warrants careful consideration during any visit.
Mar 13, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 22, 2025Complaint4
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 3, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 29, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 10, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Federal Penalties
Fine
Dec 22, 2025
$9,510
Fine
Apr 3, 2024
$22,155
Payment Denial
Apr 3, 2024
13-day denial
Ownership & Operations
Who Operates This Facility
Pine Grove Manor
for profit
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.4/5 · Rank 47 of 52 (Worst)
Ownership & Management
Owners
Lucent Advisors LLC
Owner (parent company) · Organization
Rimpau Holdings Trust
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Garetz, David
Owner (parent company)
Kaplan, Esther
Owner (parent company)
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Arches Healthcare LLC
Owner · Organization
Gurwitz, Solomon
Owner
Amber Hc Trust
Owner (parent company) · Organization
First Sweetzer Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit pinegrovemo.com
Medicare data downloads
Original nursing home datasets
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