Lansdowne Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 10)
- High staff turnover (53%)
Below average in MO · Critically understaffed (RN) · Above average staffing · $15,015 in fines
What this means for your family
While the physical therapy team is frequently praised for helping patients regain strength, the facility has a recurring pattern of neglect regarding basic hygiene and call-light response times. If you consider this facility, we strongly recommend visiting unannounced and specifically asking about the staffing ratios and care protocols for the specific wing where your loved one would reside.
Google Reviews
Google Reviews
78 reviews on Google“Lansdowne Village presents a highly inconsistent experience, with reviews sharply divided between those who praise the facility's cleanliness and therapy staff and those who report severe neglect. Multiple families have raised alarming concerns regarding hygiene, delayed response times for basic needs, and unprofessional conduct by nursing staff. Prospective families should be aware that while some report positive rehab outcomes, others describe a facility where residents are left in soiled conditions and communication with management is difficult.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Clean and well-maintained facility interior
- Helpful and attentive admissions staff
- Compassionate care from select individual nurses
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Inconsistent care quality between different wings or shifts (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's daily care and any changes in their health status?
- 2We noticed that the physical therapy department is highly regarded here; how do you integrate those services into the daily routine for residents who need extra support?
- 3How does your team ensure that residents receive timely assistance with personal hygiene and call light requests, especially during shift changes?
- 4With the current staffing levels, what steps are you taking to ensure that care quality remains consistent across all wings and throughout the night?
- 5Since medication management is a top priority for us, could you walk us through your process for ensuring accuracy and safety for residents?
- 6We appreciate that you actively engage with online feedback; how do you use that input to foster a more positive and professional environment among the staff?
Personalized based on this facility's data
Key Review Excerpts
“My dad has left side paralysis from a stroke and they never open anything for him even though they know he can't use his left hand. They also make him wait up to an hour at a time to help him in the bathroom.”
“I recently returned home from a 10 day stay in the Rehab unit. Because I received such excellent care, I was able to function profoundly better than when I arrived.”
“My grandmother was placed in this nursing home and for the first couple weeks I thought it was a very nice place... and than they moved her to a different room smaller than room before and the staff on the other side of the rooms treated her totally different.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lansdowne Village shows concerning patterns with families reporting problems multiple times, particularly around medication management, resident care, and infection control issues. These problems persist across recent surveys from 2023-2025, with recurring deficiencies in pain management and assistance with daily activities. While all violations are marked as corrected, the repeated nature of key care issues and 14 family complaints suggest ongoing challenges in maintaining consistent quality care standards.
Nov 17, 2025Routine15
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 17, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 14, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 8, 2024Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 8, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Sep 7, 2023
$15,015
Ownership & Operations
Who Operates This Facility
Lansdowne Village
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 17 of 30
Ownership & Management
Owners
Lansdowne Investments, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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