Pickaway Manor Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 176 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Below average in OH · Below recommended RN staffing · Above average staffing · $58,700 in fines
What this means for your family
Pickaway Manor has a strong reputation for rehabilitation therapy, making it a viable option for short-term recovery. However, families should be aware of significant concerns regarding staffing levels and medication management. We strongly recommend visiting in person during off-hours to observe care quality and asking management directly about their protocols for tracking resident belongings.
Google Reviews
Google Reviews
176 reviews on Google“Pickaway Manor Care Center receives a high volume of positive feedback, particularly regarding its rehabilitation therapy team and the friendliness of the nursing staff. However, a recurring pattern of negative reviews highlights serious concerns regarding chronic understaffing, inconsistent medication management, and the loss of personal belongings. Families should weigh the strong clinical rehab outcomes against reports of communication breakdowns and neglect in daily care tasks.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Friendly and welcoming nursing staff
- Clean and well-maintained facility environment
- Responsive admissions and administrative support
Concerns
- Chronic understaffing leading to slow response times and neglected care (mentioned by 7 reviewers)
- Loss of resident personal belongings (clothing, glasses, hearing aids) (mentioned by 3 reviewers)
- Inconsistent medication administration and delays (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you ensure that same level of dedicated attention carries over into daily nursing care and medication management?
- 2I noticed some families have expressed concerns regarding the tracking of personal items; what specific systems or labeling protocols do you have in place to prevent the loss of clothing, glasses, or hearing aids?
- 3With the current staffing levels, what is your internal process for ensuring residents receive timely assistance when they use their call lights?
- 4Communication is very important to our family; what is the best way for us to reach the nursing team to get updates, and how do you handle after-hours inquiries?
- 5I see that activities and dining are areas you are looking to improve; could you walk me through what a typical social calendar looks like for a resident right now?
- 6How do you coordinate with families to ensure that medication changes or health updates are communicated promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“Admission was so helpful & made sure they answered all our questions. They made the entire process so much easier! Staff is friendly, caring and truly go above and beyond to ensure you and your family are comfortable and well taken care of.”
“The grey haired nurse likes tho wait between an hour and a half or more past meds that are due , or all night if she feels like it. I seriously do no recommend this facility for anything.”
“I've witnessed that alot of the patients that can't physically get out of ther beds should be, by staff!!outside would be nice, getting them out where they don't feel confined to their rooms. That's where and why there depression sets in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety systems and smoke barriers appearing across multiple surveys, with families filing complaint reports that led to findings about resident care and rights. The most frequent problems involve fire safety infrastructure, resident care quality, and dietary services. While all deficiencies show correction dates, the persistence of fire safety violations across different years suggests ongoing maintenance challenges that families should inquire about during visits.
Jan 29, 2026Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
May 8, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2021Routine19
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 22, 2025
$38,155
Ownership & Operations
Who Operates This Facility
Pickaway Manor Care Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 37
Ownership & Management
Owners
Om Holdco 3 LLC
Owner · Organization
Snw LLC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.