Brown Memorial Home INC
Strong Medicare quality ratings; families often praise supportive administrative and social work staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Brown Memorial Home shows a significant divide in care quality; while some families report excellent administrative support and a welcoming environment, others have raised serious concerns regarding hygiene and neglect. If you consider this facility, we strongly recommend requesting a detailed care plan for bathing and turning schedules, and performing frequent, unannounced visits to monitor your loved one's condition.
Google Reviews
Google Reviews
17 reviews on Google“Brown Memorial Home Inc receives highly polarized feedback, with some families praising the warm, supportive staff and smooth transition processes, while others report severe neglect regarding hygiene and basic care. Critical reviews highlight significant concerns about infrequent bathing, ignored call lights, and inadequate turning schedules for bed-bound residents. Prospective families should be aware of these starkly different experiences and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Supportive administrative and social work staff
- Warm and welcoming facility environment
- Effective transition assistance for new residents
Concerns
- Inadequate hygiene and bathing frequency (mentioned by 3 reviewers)
- Neglect of basic care needs like turning bed-bound residents (mentioned by 2 reviewers)
- Unresponsive or uncaring staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 44 residents, how does the team ensure consistent, personalized attention for those who require frequent repositioning or assistance with mobility?
- 2Could you walk me through the current protocols for hygiene and bathing schedules to ensure residents feel comfortable and well-cared for on a daily basis?
- 3I noticed the facility has a warm and welcoming atmosphere; how do your social work and administrative teams help new residents integrate into the community during those first few weeks?
- 4What steps are being taken to enhance the dining experience and menu variety to better meet the nutritional preferences of your residents?
- 5How does your nursing staff coordinate with local medical providers to manage urgent health needs or sudden changes in a resident's condition?
- 6What kind of daily social or recreational activities are currently being offered to keep residents engaged and active within the home?
Personalized based on this facility's data
Key Review Excerpts
“The CEO, front office gals and social worker walked me through the process of transitioning my mom as i was overwhelmed with the process. The staff is always friendly when I visit (and I pop in a lot), my mom is kept clean, has made friends wit”
“Call lights are ignored and showers are not completed, Stating residents refused, When they were never asked. It’s dirty and not maintained.”
“If your loved one is placed here, be advised they will only be getting 1 bath per week and no opportunity to daily clean themselves or brush their teeth if they are bed bound.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brown Memorial Home has 34 deficiencies across 4 surveys, including 2 complaint-triggered incidents where families filed reports about treatment quality and facility conditions. The most recurring issues involve fire safety systems, medication management, and resident care quality. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys in core care areas suggests ongoing operational challenges that families should investigate further during visits.
Dec 24, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 28, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 5, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 10, 2021Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Brown Memorial Home INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit brownmemorialhome.com
Medicare data downloads
Original nursing home datasets
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