Phoebe Berks
Strong Medicare quality ratings; families often praise high-quality independent living apartments. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
Phoebe Berks offers a high-quality environment for independent living, but families seeking memory care or skilled nursing should exercise caution. We strongly recommend asking for specific staff-to-resident ratios in the health center and inquiring about the facility's specific training protocols for dementia care before committing.
Google Reviews
Google Reviews
18 reviews analyzed“Phoebe Berks presents a sharp divide between its independent living community and its health/memory care services. While independent living residents praise the apartment quality, dining options, and social environment, families of those in memory care and the health center report significant concerns regarding understaffing, poor communication, and inadequate dementia training.”
Quality Themes
Tap a score for detailsStrengths
- High-quality independent living apartments
- Excellent food selection and dining
- Well-maintained grounds and facilities
- Professional and kind rehab nursing staff
Concerns
- Understaffing in health center and memory care units (mentioned by 2 reviewers)
- Inadequate dementia training and medication management (mentioned by 2 reviewers)
- Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed Phoebe Berks has a beautiful campus; what specific daily activities or social programs are available to help residents feel connected and engaged?
- 2Given the importance of consistent care, could you walk me through how your team manages medication administration to ensure accuracy and safety for residents?
- 3I appreciate that your team is active in responding to feedback online; how do you currently handle communication with families when they have questions or concerns about their loved one's care?
- 4With the health center being a key part of your facility, what kind of specialized training do your staff members receive to support residents with memory care needs?
- 5How does your nursing team balance staffing levels to ensure that residents in the health center receive timely attention throughout the day and night?
- 6In the event of a medical emergency, what is your established protocol for stabilizing a resident and communicating the situation to their family members?
Personalized based on this facility's data
Key Review Excerpts
“They allowed my Mom to sit in wet depends for 3 hrs after repeatedly telling the staff she needed help.”
“The nurses were wonderful. They treated the patients, including my dad, with utmost respect and kindness.”
“I LOVE living at Phoebe Berks! It's so easy to make new friends, to make your apartment your new home, to select your dinner from a delicious dinner menu.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Phoebe Berks has concerning patterns of recurring fire safety and building maintenance issues across multiple surveys, with families filing complaints that triggered additional inspections regarding resident rights and accident prevention. The facility repeatedly struggles with fire safety systems, sprinkler maintenance, and care planning, with the same deficiencies appearing year after year despite reported corrections. While all issues show correction dates, the persistent recurrence of similar problems suggests ongoing challenges maintaining compliance standards.
May 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 1, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Apr 25, 2024Routine18
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 11, 2023Routine10
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Phoebe Berks
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit phoebe.org
Medicare data downloads
Original nursing home datasets
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