Berks County Home- Berks Heim
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
Berks Heim is highly regarded for its cleanliness and proactive communication, making it a strong candidate for families who prioritize being kept in the loop. However, given the serious allegations of hygiene neglect and understaffing from a minority of reviewers, we strongly recommend conducting unannounced visits during weekends or evening hours to observe staffing levels and care delivery firsthand.
Google Reviews
Google Reviews
32 reviews on Google“Berks Heim generally receives high praise for its attentive nursing staff, cleanliness, and proactive communication with families regarding resident care. While many families report excellent experiences with both rehab and long-term care, a minority of reviewers have raised serious concerns regarding hygiene, staffing ratios, and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Proactive communication with family members
- Effective rehabilitation services
Concerns
- Negligence regarding hygiene and basic care (bed sores, hygiene assistance) (mentioned by 2 reviewers)
- Understaffing leading to delayed response times (mentioned by 2 reviewers)
- Dissatisfaction with medical oversight or treatment plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 420 residents, how does the team ensure that each individual receives consistent, personalized attention for daily hygiene and grooming needs?
- 2Given that some families have noted concerns regarding response times, what is your current process for managing call bells and ensuring staff are available when a resident needs immediate assistance?
- 3How do you coordinate medical oversight and treatment plans to ensure that families feel fully informed and confident in the clinical care their loved ones are receiving?
- 4I noticed the facility has a strong reputation for proactive communication; could you walk me through how you typically update families on changes in a resident's health or care plan?
- 5What kind of daily activities or social programming do you offer to help residents feel connected and engaged within such a large community?
- 6How does your nursing and rehabilitation team collaborate to prevent skin integrity issues and ensure residents maintain their comfort and mobility?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent and communicates extremely well with me as I live in Florida and only get to Pa 4 or 5 times a year. They inform me of any changes in medication or treatment and went out of their way to find her a comparable roommate.”
“My mother came to Berks Heim for rehab in November after a fall. She had been in a personal care facility and not very happy. We were hoping she would like it there and want to stay since she was unhappy and we felt she needed more care than she was receiving. To our surprise she asked to stay long term.”
“I got 'old mom' back thanks to the incredibly caring staff, doctors, dietitians, activity directors and even the beauty shop staff. Mom's overall mood, temperament and health have improved thanks to a steady diet, structure and care provided by Berks Heim.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Berks Heim shows concerning patterns with 33 deficiencies across three surveys, including one complaint from families about accident hazards. The facility has recurring issues with fire safety systems, accident prevention, and care planning that appear across multiple inspections from 2022 to 2024. While all violations were corrected, the persistent problems with safety infrastructure and accident hazards suggest ongoing operational challenges that families should investigate further.
Dec 3, 2025Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Sep 20, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 20, 2023Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 4, 2022Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Berks County Home- Berks Heim
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit berkspa.gov
Medicare data downloads
Original nursing home datasets
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