Penn Nursing Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and engaged activity staff, recent reports of significant delays in basic patient assistance are concerning. When touring, ask specifically about the nurse-to-patient ratio during the night shift and how the facility ensures timely responses to call lights.
Google Reviews
Google Reviews
12 reviews analyzed“Penn Nursing Center receives polarized feedback, with recent reviews highlighting a significant divide between compassionate, attentive care and severe staffing shortages. While some families praise the facility's cleanliness and the staff's ability to handle difficult residents, others report long wait times for basic assistance and unprofessional behavior from night-shift personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and engaged activity staff
- Friendly and communicative admissions team
- Staff longevity and continuity of care
Concerns
- Excessive wait times for bathroom assistance (mentioned by 3 reviewers)
- Chronic understaffing (mentioned by 3 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your activity staff is highly praised for their engagement; could you walk me through a typical daily schedule for a resident and how you tailor those activities to individual interests?
- 2With a 4-star staffing rating from CMS, how do you manage shift transitions to ensure that residents receive timely assistance when they need help with personal care or bathroom visits?
- 3I appreciate that your team is active in responding to feedback online; how do you utilize that family input to improve communication and address concerns regarding staff interactions?
- 4Given that there was a recent state violation, could you explain the steps the facility has taken to address that specific issue and prevent similar occurrences in the future?
- 5How does your nursing team handle medical emergencies or sudden changes in a resident's health status during the evening or weekend hours?
- 6Many families value the longevity of your staff; how do you support your team to ensure they remain motivated and provide consistent, compassionate care to every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff are over worked and do not have the time to care for the patients. I know of several times a patient turned on the light for bathroom assistance and had to wait over an hour.”
“Mostly a highly compassionate staff who round regularly on residents. There are quite a few employees who have longevity at the facility, and that continuity of care is important to residents.”
“I visited daily and never saw a patient in need of anything or a situation that was not addressed. Even visiting relatives commented on how well this facility runs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
28
measures
4
measures
2
measures
Residents needing more daily help over time
Residents needing more daily help over time
Residents whose walking got worse
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Penn Nursing Center has ongoing building safety concerns, with 19 deficiencies across three surveys primarily involving fire safety systems, emergency exit obstructions, and electrical equipment. The same issues with smoke barriers, emergency exits, and backup power systems have recurred across multiple inspections from 2022 to 2025, suggesting persistent facility maintenance problems. While all deficiencies show correction dates, the recurring pattern of similar safety violations warrants careful consideration during any visit.
Jan 30, 2025Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 12, 2023Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 18, 2022Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Construction Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Penn Nursing Center
nonprofit
Ownership & Management
Owners
The Moses H. Cone Memorial Hospital
Owner · Organization
Risant Health, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit conehealth.com
Medicare data downloads
Original nursing home datasets
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