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Nursing HomeMedicaid Investigative

Cypress Valley Center for Nursing and Rehabilitati

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

543 Maple Avenue, Reidsville, NC 27320110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 68 Google reviews

5
4
3
2
1
Cypress Valley Center for Nursing and Rehabilitati Nursing Home in Reidsville, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (6 vs median 4.0)
  • High RN turnover (57%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $32,911 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest improvements in management and facility aesthetics, the history of severe neglect reports is concerning. If you choose this facility, we strongly recommend unannounced visits during weekends and evenings to verify that basic hygiene and call-button response standards are being met consistently.

Google Reviews

Google Reviews

68 reviews analyzed
Cypress Valley Center for Nursing and Rehabilitation receives deeply polarized feedback, with many families reporting severe neglect, including issues with hygiene, medication errors, and slow response times to call buttons. Conversely, other reviewers, particularly those visiting more recently, praise the facility for recent renovations, improved management, and a caring staff. Families considering this facility should be aware of the stark contrast between reports of life-threatening neglect and positive accounts of rehabilitation and care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms3.0Value2.0

Strengths

  • Effective rehabilitation therapy department
  • Recent facility renovations
  • Responsive and compassionate administrative leadership
  • Friendly and attentive nursing staff (noted in recent reviews)

Concerns

  • Neglect of basic hygiene (patients left in soiled linens/feces) (mentioned by 9 reviewers)
  • Slow or non-existent response to call buttons (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)
  • Short-staffing and unprofessional behavior (mentioned by 5 reviewers)
  • Poor communication with family members regarding discharges and health status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)3.82021(6)3.82022(8)2.22023(13)3.32024(15)3.42025(19)5.02026(9)

Distribution

5
37
4
2
3
2
2
4
1
22

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has undergone some recent renovations; how have these updates improved the daily living experience for residents?
  • 2Could you walk me through your current process for monitoring call button response times to ensure residents receive timely assistance?
  • 3Given the importance of hygiene and comfort, what is your daily protocol for checking on residents and ensuring their personal care needs are met consistently?
  • 4How does your nursing team coordinate with the pharmacy and medical staff to ensure that medication schedules are strictly followed and errors are prevented?
  • 5I see that leadership is active in responding to feedback; what is your preferred method for keeping families updated on their loved one's health status and discharge planning?
  • 6What specific steps are you taking to ensure that staffing levels remain consistent across all shifts so that residents feel supported throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

My brother is at this facility and go every week sometimes twice a week. The nurses and CNA's are friendly caring to the patient... It's the rehabilitation part is great one on one to help your love one gain life mobility.

Long-term resident's family · 2024★★★★

I’ve noticed a lot of improvements within the facility from remodeling to positive changes within management and employees. The staff genuinely care about their residents and a lot of the staff go above and beyond when it comes to caring for the residents.

Visitor · 2023★★★★★

My mom was there for rehabilitation before she passed and stated that they were rough physically with her I would not recommend this place to anyone.

Rehab patient's family · 2024☆☆☆☆
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
41%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Similar to Avg

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.4%
Worse than Avg
Here
69.4%
US
93.4%
NC
91.7%
Rockingham
93.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
12.1%
NC
5.4%
Rockingham
6.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.5%
NC
21.5%
Rockingham
23.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.3%
NC
20.2%
Rockingham
21.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.7%
Worse than Avg
Here
88.7%
US
95.5%
NC
94.1%
Rockingham
98.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.1%
Better than Avg
Here
18.1%
US
19.4%
NC
21.0%
Rockingham
25.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
81.8%
NC
80.1%
Rockingham
88.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.6%
Worse than Avg
Here
47.6%
US
79.7%
NC
78.1%
Rockingham
87.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
NC
1.5%
Rockingham
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
6penalties
Above state avg (5.6)
13 complaint-triggered
$32,911 in fines

This facility has significant concerns with families filing 13 complaints that led to inspection deficiencies, including serious issues like resident abuse and neglect. The most recurring problems involve resident rights violations, nursing staffing shortages, and medication management issues. While the facility has corrected most past deficiencies, problems persist across multiple surveys, with recent citations in 2025 for nursing staffing and resident assessments, suggesting ongoing care quality challenges.

Jun 5, 2025Routine
5
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jun 5, 2025Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 20, 2024Routine
13
0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0924ModerateCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0660MinorCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0352MinorCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jun 20, 2024Complaint
2
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Sep 7, 2023Complaint
3
0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 25, 2023Complaint
2
0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Sep 7, 2023

$9,770

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cypress Valley Center for Nursing and Rehabilitati

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

94 facilities nationwide

Chain avg rating: 2.3/5 · Rank 64 of 94 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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