Cypress Valley Center for Nursing and Rehabilitati
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 4.0)
- High RN turnover (57%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $32,911 in fines
What this means for your family
While recent reviews suggest improvements in management and facility aesthetics, the history of severe neglect reports is concerning. If you choose this facility, we strongly recommend unannounced visits during weekends and evenings to verify that basic hygiene and call-button response standards are being met consistently.
Google Reviews
Google Reviews
68 reviews analyzed“Cypress Valley Center for Nursing and Rehabilitation receives deeply polarized feedback, with many families reporting severe neglect, including issues with hygiene, medication errors, and slow response times to call buttons. Conversely, other reviewers, particularly those visiting more recently, praise the facility for recent renovations, improved management, and a caring staff. Families considering this facility should be aware of the stark contrast between reports of life-threatening neglect and positive accounts of rehabilitation and care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Recent facility renovations
- Responsive and compassionate administrative leadership
- Friendly and attentive nursing staff (noted in recent reviews)
Concerns
- Neglect of basic hygiene (patients left in soiled linens/feces) (mentioned by 9 reviewers)
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Short-staffing and unprofessional behavior (mentioned by 5 reviewers)
- Poor communication with family members regarding discharges and health status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how have these updates improved the daily living experience for residents?
- 2Could you walk me through your current process for monitoring call button response times to ensure residents receive timely assistance?
- 3Given the importance of hygiene and comfort, what is your daily protocol for checking on residents and ensuring their personal care needs are met consistently?
- 4How does your nursing team coordinate with the pharmacy and medical staff to ensure that medication schedules are strictly followed and errors are prevented?
- 5I see that leadership is active in responding to feedback; what is your preferred method for keeping families updated on their loved one's health status and discharge planning?
- 6What specific steps are you taking to ensure that staffing levels remain consistent across all shifts so that residents feel supported throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My brother is at this facility and go every week sometimes twice a week. The nurses and CNA's are friendly caring to the patient... It's the rehabilitation part is great one on one to help your love one gain life mobility.”
“I’ve noticed a lot of improvements within the facility from remodeling to positive changes within management and employees. The staff genuinely care about their residents and a lot of the staff go above and beyond when it comes to caring for the residents.”
“My mom was there for rehabilitation before she passed and stated that they were rough physically with her I would not recommend this place to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing 13 complaints that led to inspection deficiencies, including serious issues like resident abuse and neglect. The most recurring problems involve resident rights violations, nursing staffing shortages, and medication management issues. While the facility has corrected most past deficiencies, problems persist across multiple surveys, with recent citations in 2025 for nursing staffing and resident assessments, suggesting ongoing care quality challenges.
Jun 5, 2025Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jun 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 20, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 20, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Sep 7, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 25, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 7, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Cypress Valley Center for Nursing and Rehabilitati
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 64 of 94 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit cypressvalleycnr.com
Medicare data downloads
Original nursing home datasets
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