Penick Village
Strong Medicare quality ratings; families often praise strong sense of community for independent living. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Penick Village appears to offer a high-quality environment for independent living, but families considering assisted living or skilled nursing should proceed with caution. While recent reports suggest administrative improvements, you should specifically ask about current staffing ratios and turnover rates in the nursing department to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
17 reviews on Google“Penick Village receives polarized feedback, with long-term independent living residents praising the community atmosphere, while family members of those in assisted living and skilled nursing report significant concerns. Critical reviews frequently cite chronic understaffing and poor management, particularly within the nursing department. Conversely, some recent reviews suggest that administrative changes in 2023 have led to improvements in care and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Strong sense of community for independent living
- Professional and caring staff interactions
- Positive recent administrative changes
- Well-regarded location near Southern Pines
Concerns
- Chronic understaffing leading to poor resident care (mentioned by 3 reviewers)
- Poor management and lack of engagement from nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the community values resident connection; what kind of daily social activities or group outings do you have planned for the residents each week?
- 2I noticed the recent administrative changes mentioned in some feedback; how have these changes specifically improved the day-to-day communication between the nursing team and families?
- 3Since the facility is so close to the heart of Southern Pines, do residents often get opportunities to engage with the local community or nearby amenities?
- 4With such a high CMS staffing rating, how do you ensure that the nursing team remains well-supported and present for residents during the busier evening or weekend shifts?
- 5Could you tell me more about the dining experience, specifically regarding how much input residents have on the menus and how nutritional needs are met?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“In the past year April 2023 the change in administration and new Director of Nursing has improved the staffing and the resident care both in Assisting Living and Skilled Nursing.”
“The amount of staff is so poor in this facility. The least they can do is hire more people to control the resident to caregiver ratio. All this money my family pays and I always see the same people working nonstop.”
“They are always short staff which means your loved one is not being cared for properly. I have proof of unsafe conditions not only for the residents but also the employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Penick Village has had persistent safety concerns, with accident prevention issues appearing across three surveys and prompting one family complaint in 2023. The facility has struggled with care planning and assessments, safety hazards, and building safety systems including fire alarms and electrical issues. While the provider reports correcting all deficiencies, the recurring pattern of accident prevention problems suggests ongoing challenges with maintaining a consistently safe environment.
Apr 16, 2026Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 23, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 24, 2023Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 23, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 10, 2022Routine3
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 23, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Penick Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit penickvillage.org
Medicare data downloads
Original nursing home datasets
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