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Nursing HomeMedicaid

Peak Resources - Brookshire, INC

Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.

300 Meadowlands Drive, Hillsborough, NC 2727880 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 45 Google reviews

5
4
3
2
1
Peak Resources - Brookshire, INC Nursing Home in Hillsborough, NC — Street View
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What this means for your family

While the rehabilitation therapy team is highly regarded and can be excellent for recovery, the facility has a concerning pattern of reports regarding neglect and unsanitary conditions. If you choose this facility, it is critical that you or another family member visit frequently to monitor care, as multiple reviewers noted that the quality of attention significantly improves when family is present to advocate.

Google Reviews

Google Reviews

45 reviews on Google
Peak Resources - Brookshire, Inc. receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their compassion. However, there are recurring, serious allegations regarding neglect, poor hygiene, and unresponsive nursing staff, particularly during off-hours. Families should be aware that experiences appear inconsistent, ranging from excellent care to reports of unsanitary conditions and communication failures.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean3.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective rehabilitation therapy team
  • Compassionate and attentive individual staff members
  • Welcoming environment for visiting family members
  • Strong advocacy during discharge planning

Concerns

  • Unresponsive nursing staff and failure to answer call lights (mentioned by 5 reviewers)
  • Poor hygiene and sanitary conditions (including reports of roaches) (mentioned by 3 reviewers)
  • Inconsistent medication administration and monitoring (mentioned by 3 reviewers)
  • Lack of communication from administration regarding resident health status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'20(4)'22(7)'24(7)'26(1)

Distribution · 49 analyzed

5
28
4
5
3
0
2
1
1
15

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication regarding a resident's health status?
  • 2Given the importance of timely assistance, what is your current process for monitoring and responding to resident call lights, especially during shift changes?
  • 3Could you walk me through your protocols for medication administration and how you ensure accuracy and consistency for residents with complex needs?
  • 4We read great things about your rehabilitation team; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
  • 5What are your current daily cleaning schedules and quality control measures to ensure that resident rooms and common areas remain sanitary and well-maintained?
  • 6What kind of social activities or engagement programs do you have in place to help new residents feel welcomed and connected to the community?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department is the only good thing about this place. The house keeping staff is very pleasant and respectful. The administrator is useless.

Family member · 2025☆☆☆☆

My husband is there right now. His therapist are wonderful. His regular nurses assistant is terrible. He said she is mean. I spend 8 to 9 hours a day. She never checks on him.

Spouse of resident · 2022☆☆☆☆

The staff that took care of my dad, Claude" Kenny" Rhew, was awesome. They took care of him with heart and treated him like he was one of their family members.

Daughter of resident · 2022★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

5

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.6%
Mixed vs Avgs
Here
18.6%
US
19.4%
NC
21.0%
Orange
9.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.4%
Mixed vs Avgs
Here
13.4%
US
15.3%
NC
20.2%
Orange
9.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.7%
Mixed vs Avgs
Here
9.7%
US
14.4%
NC
16.4%
Orange
9.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.2%
Mixed vs Avgs
Here
92.2%
US
93.4%
NC
91.7%
Orange
98.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.5%
Worse than Avg
Here
15.5%
US
15.5%
NC
14.1%
Orange
9.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Mixed vs Avgs
Here
88.0%
US
79.8%
NC
78.1%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.2%
Mixed vs Avgs
Here
89.2%
US
81.8%
NC
80.1%
Orange
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NC
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (5.6)
2 complaint-triggered

This facility shows concerning patterns with 34 deficiencies across four surveys, including families filing two complaints that resulted in violations for food safety and reporting requirements. The most recurring problems involve building and fire safety issues, resident rights violations, and care planning deficiencies that persist across multiple surveys. While the facility has corrected identified issues, the ongoing nature of safety and care concerns warrants careful consideration.

Apr 16, 2026Routine
1
0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Feb 28, 2025Routine
9
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 16, 2024Complaint
1
0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 27, 2023Routine
12
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0900Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Oct 27, 2023Complaint
1
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Apr 7, 2022Routine
5
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peak Resources - Brookshire, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Peak Resources, INC.

Chain Size

9 facilities nationwide

Chain avg rating: 3.6/5 · Rank 7 of 9

Ownership & Management

Owners

Harold P Nunn Tr

Owner · Organization

100%

Key personnel

Hill, BrianOfficer / DirectorPeak Resources INCManagerHill, BrianManagerMiller, JuneManagerReutter, AmandaManager
Source: Medicare provider data

Contact

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References & Resources

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