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Adult Family Home

Livewell Assisted Living

Limited public data on Livewell Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

6720 Pauline Drive, Chapel Hill, NC 275146 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.5/5

based on 11 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for families seeking a small, serene, and nurturing environment, particularly for those needing dementia care. However, you should verify current administrative communication standards and medication protocols, as past reviews highlighted issues with management professionalism and medication errors.

Google Reviews

Google Reviews

11 reviews analyzed
Families often praise the facility for its nurturing, home-like environment and the compassionate, dedicated nature of the caregiving staff. However, there are significant historical concerns regarding unprofessional communication from administration and specific instances of medication mismanagement.

Quality Themes

Tap a score for details
Food10.0Staff8.0CleanN/AActivities1.0Meds1.0Memory10.0Comms2.0ValueN/A

Strengths

  • Compassionate and dedicated caregivers
  • Nurturing, home-like environment
  • Safe and serene setting
  • Effective memory care environment

Concerns

  • Unprofessional communication from administration (mentioned by 2 reviewers)
  • Medication management failures

Rating Trends

Tap a year to see what changed

2345.02015(2)3.02016(1)3.52017(2)3.02019(6)

Distribution

5
6
4
0
3
1
2
1
1
3

How They Respond to Reviews

9%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since this is such a small, intimate home, how do you ensure each resident's specific daily routine and personal preferences are integrated into the household schedule?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and recorded every single time?
  • 3How do you keep the residents engaged with meaningful activities or social events throughout the week to maintain that nurturing environment?
  • 4In the event of a medical emergency after hours, what is the exact process for contacting both the family and emergency services?
  • 5What is the best way for us to stay in regular, clear contact with the administration regarding updates on our loved one's well-being?
  • 6How do you balance maintaining a serene and quiet setting while still providing the active care and engagement residents need?

Personalized based on this facility's data


Key Review Excerpts

My mother has been living in a LIVEWELL home for the past year and a half. I am very grateful for the homey, nurturing environment that LIVEWELL provides.

Long-term resident's family · 2019★★★★★

What an amazing sanctuary for living with dementia in a safe and beautiful environment!

Memory care family member · 2015★★★★★

The team of caregivers are the most dedicated and loyal around. Their commitment to the residents is admirable and creates a safe and trusting environment.

Resident's family · 2019★★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

7total
8deficiencies
Apr 23, 2025Other
Fire Safety And Disaster PlanC098

The facility failed to ensure fire safety requirements required by city ordinances or county building inspections were met. Specifically, the facility had not requested a fire safety inspection from the Fire Marshal's office in the past year, and the most recent inspection report on file was dated 12/01/23.

Tuberculosis Test and Medical ExaminationC202

The facility failed to ensure that one of three sampled residents had completed the required tuberculosis (TB) testing upon admission. While documentation existed for an initial TB skin test, there was no documentation for the required second TB skin test for Resident #3.

Apr 23, 2025Other
Fire Safety And Disaster PlanC 098

The facility failed to ensure fire safety requirements required by city ordinances or county building inspections were met. Specifically, the facility had not requested a fire safety inspection from the local Fire Marshal's office in over a year, with the most recent inspection report on file dated 12/01/23.

Nov 21, 2018Other
Training On Care Of Diabetic ResidentsC 174

The facility failed to ensure that unlicensed staff had completed required training on the care of diabetic residents prior to administering insulin. Specifically, personnel records for two out of three sampled staff members lacked documentation of required diabetic training, and one staff member could not provide a training certificate.

May 3, 2017Follow-up
CapacityC007

The facility failed to ensure that residents' evacuation capabilities matched the evacuation capability listed on the home's license. Specifically, three residents with cognitive and/or physical impairments were residing in the facility who would be unable to evacuate independently, despite the license stating all residents were ambulatory.

May 3, 2017Follow-up
CapacityC 007

The facility failed to ensure that residents' evacuation capabilities matched the evacuation capability listed on the home's license. Specifically, three residents with cognitive and/or physical impairments were identified who would be unable to evacuate the facility independently, despite the license stating the facility is for all ambulatory residents.

Jan 3, 2017Other
CapacityC 007

The facility is in violation of capacity regulations, specifically classified as a TYPE A2 VIOLATION. The facility failed to meet requirements regarding its licensed capacity and physical plant standards, necessitating the installation of a fire protection system and a change of license to non-ambulatory status.

Jan 3, 2017Other
CapacityC 007

The facility failed to ensure that residents' evacuation capabilities matched the capabilities listed on the home's license. Specifically, four residents with cognitive or physical impairments were identified who would be unable to evacuate independently, despite the license stating the facility is for all ambulatory residents.

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References & Resources

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