Carol Woods
Strong Medicare quality ratings; families often praise beautiful, serene grounds and architecture. Still worth an in-person visit.
based on 93 Google reviews

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What this means for your family
Carol Woods is an excellent choice for those seeking an active, well-maintained retirement environment with high-quality dining. While the community is highly rated, families should be aware that guest-facing amenities like Wi-Fi may not meet modern expectations, so plan accordingly for visits.
Google Reviews
Google Reviews
93 reviews on Google“Carol Woods is widely regarded as a premier retirement community, with residents and visitors frequently praising its beautiful, well-maintained grounds and active, engaging atmosphere. While the majority of feedback is highly positive regarding the staff and dining experience, some visitors have noted that guest amenities, such as internet connectivity and decor, could be modernized.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, serene grounds and architecture
- High-quality dining experience
- Active and engaging resident community
- Friendly and helpful staff
Concerns
- Poor internet/Wi-Fi connectivity for guests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The grounds here look absolutely beautiful and serene; what are some of the favorite outdoor spots for residents to enjoy?
- 2Since the dining experience is such a highlight for the community, could you tell us more about how menus are planned and how much variety there is?
- 3We've heard wonderful things about how active and engaging the resident community is—what kind of daily activities or social clubs are currently popular?
- 4With such a high staffing rating, how does the team ensure that personalized care remains a priority for each resident?
- 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care?
- 6How reliable is the Wi-Fi connectivity for family members when we come to visit and want to stay in touch with our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The dining experience is truly unreal as it tends to be nicer than most restaurants in the area.”
“The food is wonderful, nutritious, visually appealing, and delicious. I would recommend to anyone who is seeking a senior community.”
“The community is beautifully planned and has many levels of care. It is very quiet. They provide transportation for shopping and events.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
All deficiencies have been corrected, showing this facility responds appropriately to inspection findings. The most recent survey in June 2024 identified issues primarily with fire safety systems and administrative processes like care planning and staffing reporting. Earlier surveys found problems with administration and building safety systems. While the facility has had recurring issues with administrative compliance and building systems across surveys, the consistent pattern of corrections suggests management takes regulatory compliance seriously.
Jun 6, 2024Routine12
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 9, 2023Routine2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Oct 7, 2021Routine1
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Carol Woods
nonprofit
Ownership & Management
Owners
The Chapel Hill Residential Retirement Center, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit carolwoods.org
Medicare data downloads
Original nursing home datasets
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