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Assisted Living

Patriots Glen

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

1640 148th Ave Se, Lake Hills · Bellevue, WA 9800782 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 46 Google reviews

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Patriots Glen Assisted Living in Bellevue, WA — Street View
Street View

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What this means for your family

While Patriots Glen has a long history of providing compassionate, homelike care, recent reviews suggest a decline in administrative stability and communication. Families should conduct a thorough tour and specifically ask about current staff turnover rates and the facility's process for medication management to ensure it meets their safety standards.

Google Reviews

Google Reviews

46 reviews on Google
Patriots Glen is generally regarded as a compassionate and well-managed facility, with many families praising the long-term care provided to their loved ones. However, recent reviews indicate a potential decline in quality following management changes, with specific concerns regarding administrative professionalism, communication, and staffing stability.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities8.0Meds2.0Memory9.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained environment
  • Strong support for memory care residents
  • Homelike and welcoming atmosphere

Concerns

  • Inconsistent or poor management communication and professionalism (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'20(2)'23(7)'25(1)'26(1)

Distribution · 52 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much care you put into responding to everyone's feedback; how does that commitment to communication translate to how you keep families updated on their loved one's daily well-being?
  • 2The facility looks so clean and welcoming, almost like a real home; what kind of daily activities or social outings do you organize to keep the residents engaged in this atmosphere?
  • 3Since you offer specialized support for memory care, could you walk us through the specific routines and safety measures in place for residents with cognitive needs?
  • 4We want to ensure everything is seamless regarding health needs; what specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing staff?
  • 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside medical professionals?
  • 6How does the management team work with the nursing staff to ensure that the high level of attentiveness seen in your reviews is maintained consistently across all shifts?

Personalized based on this facility's data


Key Review Excerpts

The staff at Patriots Glen have been extraordinarily kind and compassionate to my father during a very important time for our family, and we feel blessed to have landed there.

Long-term resident's family · 2025★★★★★

My Mom was there for the last 9 months of her life. I only wish I had placed her there sooner. This is more like a "nursing home" than assisted living... Both have a great caregiver to resident ratio and both provided great care to her.

Memory care family member · 2019★★★★★

Patriots Glen did not manage my mothers medication properly (trying to give her the same medication multiple times within a very short window of time on different occasions as well as forgetting a critical heart medication).

Family member · 2018☆☆☆☆
Source: 46 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
70deficiencies
Oct 8, 2025Inspection

This document also includes the Statement of Deficiencies and Plan of Correction for compliance determination 63451 (completion date 08/14/2025) and 60023 (completion date 06/06/2025).; Report also notes lack of documentation for required 12 hours of continuing education for Staff E and Staff F, and missing CPR/First Aid training documentation for Staff C and Staff E.

Training and certification requirementsWAC 388-112A-0060-1-a-i
Tuberculosis testingWAC 388-78A-2481
Tuberculosis testingWAC 388-78A-2481-2
PetsWAC 388-78A-2620

One pet lacked documentation of an annual exam.

Training and certification requirementsWAC 388-112A-0060-1-a
Training and certification requirementsWAC 388-112A-0060-1-b
Tuberculosis testingWAC 388-78A-2481-1-b
Water supplyWAC 388-78A-2950

Water temperature in four common bathroom sinks and one unoccupied resident apartment bathroom sink measured above 120 degrees Fahrenheit.

Training and home care aide certification requirementsWAC 388-78A-2474-2-d
Training and certification requirementsWAC 388-112A-0060-1-a-ii
Tuberculosis testingWAC 388-78A-2481-1
Tuberculosis Testing method RequiredWAC 388-78A-2481

Facility failed to ensure 3 of 6 staff were screened for tuberculosis with an approved testing method within three days of employment.

Background checksWAC 388-78A-2462

Facility failed to ensure Washington State background checks for three private caregivers were maintained at the facility.

Training and home care aide certification requirementsWAC 388-78A-2474-2-e
Training and certification requirementsWAC 388-112A-0060-1-a-iii
Tuberculosis testingWAC 388-78A-2481-1-a
Licensee's responsibilitiesWAC 388-78A-2730

Facility failed to post the assisted living facility license and most recent full inspection report in a clearly visible area.

Sep 22, 2025Fire

Inspection on 09/22/2025 confirmed all violations noted during previous inspection have been corrected.

CleaningIFC 606.3.3 2021Corrected Sep 22, 2025

No documentation for 12 months of semi-annual hood cleanings.

Testing and MaintenanceIFC 903.5 2021Corrected Sep 22, 2025

Missing documentation for 3-year dry system test; missing/backwards sprinkler escutcheon plates.

Open electrical terminationsIFC 603.2.2, 2021Corrected Sep 22, 2025

Electrical outlet behind kitchen refrigerator missing faceplate.

Appliance Connection to Building PipingIFC 606.4 2021Corrected Sep 22, 2025

Gas appliances on casters in kitchen lack required restraining device.

Portable Fire ExtinguishersIFC 906.2 2021Corrected Sep 22, 2025

Monthly maintenance missed for July; missing tamper seal at maintenance office.

Delayed EgressIFC 1010.2.13 2021Corrected Sep 22, 2025

Delayed egress doors missing required signage.

ListingIFC 0603.5.1, 2021Corrected Sep 22, 2025

Unverified multi-plug adapters in rooms 216 and 145.

Inspection and MaintenanceIFC 705.2 2021Corrected Sep 22, 2025

Fire doors blocked open in rooms 222, 137, 134, and kitchen; hole in door 202.

Inspection, Testing and MaintenanceIFC 907.8 2021Corrected Sep 22, 2025

No documentation for annual fire alarm testing or monthly smoke alarm testing.

Internally Illuminated Exit SignsIFC 1013.5 2021Corrected Sep 22, 2025

Multiple exit signs failed to illuminate during activation test.

Extension CordsIFC 603.6 2021Corrected Sep 22, 2025

Extension cords used as permanent wiring in IT room and maintenance office.

Door OperationIFC 705.2.4 2021Corrected Sep 22, 2025

Private dining room door damaged; room 132 latch disabled.

Inspection and MaintenanceIFC 912.7 2021Corrected Sep 22, 2025

No documentation for NFPA 25 hydrostatic test of Fire Department Connection.

MaintenanceIFC 1203.4 2021Corrected Sep 22, 2025

Generator remote alarm panel bypassed; normal power light on transfer switch not illuminated.

Fuel-Burning Forced-Air FurnacesIFC 915.1.3 2021Corrected Sep 22, 2025

Missing Carbon Monoxide alarms in corridors/common areas.

Aug 14, 2025Enforcement
$600.00Report

Letter details an imposition of civil fines totaling $600.00 for uncorrected deficiencies previously cited on June 6, 2025.

What are the training and certification requirements for volunteers and long-term care workers in assisted living facilities and assisted living facility administrators?WAC 388-112A-0060 (1)(a)(i)(ii)(iii)(b)(iii)

The licensee failed to ensure one staff completed all required training to perform their job duties and responsibilities.

Training and home care aide certification requirements.WAC 388-78A-2474 (2)(d)(e)

The licensee failed to ensure one staff completed all required training to perform their job duties and responsibilities.

Tuberculosis—Testing method—Required.WAC 388-78A-2481 (1)(a)(b)(2)

The licensee failed to ensure one staff member was screened for tuberculosis (TB) with an approved testing method within three days of employment.

Dec 16, 2024Fire

The inspection report dated 12/16/2024 notes that all violations noted during previous related inspection(s) have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 08/07/2024

Duct and Air Transfer OpeningsIFC 706.1

Damper report from 8/3/2023 showed deficiencies.

Auxiliary hardware items that interfere or prohibit operation are not installed on the door or frame
Emergency Evacuation DrillsIFC 405.2

Facility could not provide documentation for 12 planned and unannounced fire drills in the previous 12 months.

Sprinkler Systems Testing and MaintenanceIFC 903.5

Annual forward flow test documentation not provided; loaded sprinkler heads observed in kitchen.

No field modification to the door assembly have been preformed that void the label.
Hood Grease AccumulationIFC 606.3.3.2

Hood filters found heavy buildup.

Extinguishing System ServiceIFC 904.13.5.2

Documentation for first and second semi-annual servicing not provided.

Meeting edge protection, gasketing and edge seals where required, are inspected to verify their presence and intertie
Owner's Responsibility (Fire-Rated Construction)IFC 701.6

Facility failed to provide documentation or a schedule for annual inspection of fire-rated construction.

Latching hardware operates and secures the door when it is in the closed positon
Signage affixed to a door meets the requirements listed in 4.1.4
Dec 18, 2023Inspection

A follow-up letter dated 03/01/2024 confirms that all listed deficiencies from Compliance Determination 33340 and 37319 were corrected.; Signed by Jordan Drew, LPN, ED on 12/22/23.

General design requirements for memory careWAC 388-78A-2381Corrected Feb 1, 2024

Facility failed to provide an outdoor area protected from rain for memory care residents.

Infection controlWAC 388-78A-2610

Facility failed to implement the respiratory protection program for 3 of 10 sampled staff, increasing risk of infectious disease spread.

Required reviews of building plansWAC 388-78A-2850Corrected Feb 1, 2024

Facility failed to get approval from Construction Review Services before cutting an opening into a fire-rated wall for a fish tank.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected Feb 1, 2024

Facility failed to ensure the Memory Care unit medication room was locked and secured when left unsupervised.

LaundryWAC 388-78A-3040Corrected Feb 1, 2024

Facility failed to ensure laundry was handled in an environment that separated clean and dirty laundry, posing risk of cross-contamination.

Respiratory Protection ProgramWAC 388-78A-2610
Background checksWAC 388-78A-2466Corrected Feb 1, 2024

Facility failed to ensure 1 of 1 staff (Executive Director) completed a Washington State name and date of birth background check every two years.

Jul 31, 2023Fire

Inspection on 6/22/2023 was 'Disapproved'. A follow-up inspection on 7/31/2023 noted that all violations had been corrected and the status was updated to 'Approved'.

Equipment Rooms - Storage in BuildingsIFC 315.3.3

Electrical/Boiler room being used for storage.

Owner's ResponsibilityIFC 701.6

Facility needs to identify/establish a schedule for inspection of Fire-Rated construction and complete annual inspection.

Portable Fire ExtinguishersIFC 906.2

Missing annual servicing documentation and monthly inspection log.

SecurityIFC 5303.5

O2 cylinders in resident rooms 212, 225, and storage room not properly secured.

Record KeepingIFC 0405.5

Facility cannot provide documentation for the completion of twelve planned and unannounced fire drills in the previous 12 months.

Clearance From Ignition SourcesIFC 0305.1

Cabinet found in memory care day room up against a turned on heater.

Power SupplyIFC 604.4.2

Power strip plugged into another power strip in memory care nurses office and memory care day room.

Testing and MaintenanceIFC 903.5

Missing documentation for 5-year internal pipe testing, 3-year dry system full flow trip test, annual forward flow test, 5-year backflow internal pipe test, 5-year FDC hydro testing, and quarterly inspections.

Means of Egress - Storage in BuildingsIFC 315.3.1

Blocked doorway between kitchen and dining room.

CleaningIFC 607.3.3

Missing documentation for first and second semi-annual hood cleaning.

Extinguishing System ServiceIFC 904.12.5.2

Missing documentation for semi-annual servicing, annual replacement of fusible links/auto sprinkler heads, and NAFED certification.

MaintenanceIFC 1203.4

Missing documentation for annual service, weekly inspections, and monthly 30-minute full load test or annual 4 hour load test for emergency power systems.

Penetrations - Maintaining ProtectionIFC 703.1

Penetrations found in 2nd floor electrical room and 1st floor electrical room.

Inspection, Testing and MaintenanceIFC 907.8

Missing records for annual fire alarm report, sensitivity testing, nuisance log, monthly alarm tests, and NICET/ES/NTS certification.

Fire /Smoke Dampers Inspection and TestingNFPA 80

Fire/smoke damper 4-year inspection not performed/documented.

MaintenanceIFC 915.6

Carbon Monoxide Alarms and Detectors testing, maintenance and documentation not provided.

Fire Door Inspection and TestingNFPA 80

2nd floor janitor door would not latch; missing annual inspection documentation.

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