Pathways Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
This facility is highly regarded for its physical environment and rehabilitation outcomes, but it has a history of serious, recurring complaints regarding staffing levels and the safety of personal property. When touring, we strongly recommend asking for a detailed plan on how they ensure patient safety in the pediatric unit and what specific protocols are in place to prevent the theft of resident belongings.
Google Reviews
Google Reviews
49 reviews on Google“Pathways Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of the nursing and therapy staff. However, significant concerns exist regarding inconsistent staffing levels, reports of theft of personal belongings, and serious allegations of neglect, particularly within the pediatric unit.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Friendly and professional administrative staff
- Supportive social work department
Concerns
- Theft of personal belongings and clothing (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Serious allegations of neglect or poor care in the pediatric unit (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How do you ensure that medications are administered accurately and on schedule every day?
- 2What specific steps does your team take to keep residents' personal belongings and clothing secure and organized?
- 3Can you tell me more about how the nursing staff manages response times during busier shifts to ensure no resident is left waiting?
- 4What kind of daily social activities or group outings are available to keep residents engaged with one another?
- 5How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6I've heard great things about your rehabilitation and therapy services; could you walk me through how a resident transitions from therapy back to daily life in the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility felt like a hospital and they did not answer call bells, sometimes taking almost an hour. She developed a wound, fell out of bed and had special wipes brought in by the family used for other patients.”
“My son was transferred to the pediatric unit about 2 months ago and the experience was quite stressful for us as he was only 3 months old at the time and needed a lot of sensitive care and adjustments for his growth. Pathways has been nothing but amazing when it has come to making this transition easier for us.”
“Pathways is a great facility. My family member has been here for over two months and the staff has treated us like family. The only recommendation I can make is that they are understaffed but the staff works very hard to make sure they live up to everyone’s expectations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pathways has faced recurring issues with safety systems, medication management, and care planning across multiple surveys, with families filing complaints about nursing staffing and abuse reporting. The facility shows a pattern of deficiencies in fire safety equipment, emergency preparedness, and resident assessment processes that have persisted from 2019 through 2025. All violations have correction dates, but the recurring nature of safety and care concerns warrants careful consideration during visits.
Jan 10, 2025Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Jan 10, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 19, 2022Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2019Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pathways Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Philipson, Bent
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit pathwaysnursing.com
Medicare data downloads
Original nursing home datasets
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