Glendale Home-Schdy Cnty Dept Social Services
Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
Glendale Home is highly regarded for its physical environment and effective rehabilitation therapy, making it a strong candidate for those prioritizing recovery and facility quality. However, families should be aware of potential communication gaps with administration and should proactively establish a clear line of contact with the nursing station to ensure their loved one's needs are met promptly.
Google Reviews
Google Reviews
37 reviews on Google“Glendale Home is widely praised for its beautiful, clean facility and a dedicated, compassionate nursing and therapy staff that many families credit for successful rehabilitation and long-term care. However, some reviewers express significant frustration regarding administrative communication, occasional understaffing, and inconsistent responsiveness to family concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- High-quality physical and occupational therapy
- Clean, spacious, and well-maintained facility
- Welcoming and professional reception/administrative staff
Concerns
- Difficulty reaching administration or receiving return calls (mentioned by 3 reviewers)
- Understaffing leading to slower response times (mentioned by 3 reviewers)
- Poor quality or dissatisfaction with food services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a large capacity of 200 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I understand that communication is vital for families; what is the best way to get in touch with the administrative team to ensure we receive timely updates about our loved one?
- 3We noticed some feedback regarding the dining experience; could you walk us through how you handle dietary preferences and what the process is for residents who might be dissatisfied with a meal?
- 4With medication management being a complex task, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 5Since your physical and occupational therapy programs are highly regarded, how are these services integrated into a resident's daily routine to help them maintain their independence?
- 6In the event of a medical emergency, what is your immediate protocol for stabilizing a resident and communicating with the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and kind and do a great job of keeping my family informed on her health and the level of care needed. I feel incredibly lucky to have my grandmother somewhere that I know she’s getting good care and being treated so well.”
“The entire staff there is incredible. Everyone has provided outstanding care and support for my sister. From CNAs and nurses to PT, OT, and SLP specialists, as well as housekeeping and the welcoming reception team—each person has contributed to an environment filled with compassion and professionalism.”
“The facility itself along with the rooms is beatiful. The nursing and rehab unit seems to be short-staffed but the rank and file are friendly and caring people. I would have given it a 4 except the management / admin department staff are extremely difficult to get a hold of and often times they just simply don't return calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 32 deficiencies across recent surveys, including three complaint-triggered reports where families filed concerns about resident treatment and rights. Recurring problems involve fire safety and building maintenance, care planning, and infection control. While the facility reports correcting each deficiency, the persistent issues across multiple surveys, combined with family complaints about basic care quality, suggest ongoing operational challenges that warrant careful consideration.
Aug 18, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 2, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 19, 2021Routine14
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2019Routine8
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Ownership & Operations
Who Operates This Facility
Glendale Home-Schdy Cnty Dept Social Services
government
Ownership & Management
Owners
Schenectady County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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