Baptist Health Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (51%)
- High RN turnover (58%)
Bottom 25% in NY · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report success with the facility's physical therapy programs, the high volume of reports regarding neglect, medication errors, and poor hygiene is deeply concerning. If you choose this facility, we strongly advise daily, unannounced visits to monitor your loved one's care and to ensure that basic needs like hygiene and medication administration are being met.
Google Reviews
Google Reviews
45 reviews on Google“Baptist Health Nursing and Rehabilitation Center receives overwhelmingly negative feedback, with numerous reports of neglect, poor hygiene, and medication errors. While a small minority of reviewers praise specific staff members and therapy services, the majority of families express deep concern regarding understaffing, inedible food, and a lack of responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Attentive individual nursing and aide staff
- Effective physical and occupational therapy
- Availability of on-site medical specialists
Concerns
- Neglect and poor hygiene (soiled clothing/bedding) (mentioned by 9 reviewers)
- Inedible, cold, or poor quality food (mentioned by 7 reviewers)
- Understaffing and slow response to call buttons (mentioned by 6 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Theft of personal items or money (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared great things about your physical and occupational therapy teams; could you tell me more about how those therapists work with residents on a daily basis?
- 2With the specialized medical specialists available on-site, how do you coordinate care between those doctors and the floor nursing staff?
- 3What specific protocols do you have in place to ensure call buttons are answered promptly and that residents' immediate needs are met throughout the shift?
- 4How does the facility manage daily hygiene routines and linen changes to ensure every resident stays clean and comfortable?
- 5Could you walk me through the meal service process, specifically how you ensure food stays at the right temperature and meets nutritional needs?
- 6What is your process for double-checking medication administration to ensure accuracy and safety for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The neglect in this facility is absolutely unacceptable. Medications are missed, hygiene is ignored, and the place is severely understaffed with a lack of qualified professionals.”
“My brother spent a year at Baptist after a stroke and heart attack. We visited about twice a week at random times. We never saw anything bad. They provided plentiful physical therapy and very good meals.”
“My mother didn't receive a breathing treatment for 13 hours and it is scheduled for every 3 hours, she could hardly breathe. She was told the medication was locked up and no one had access.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Baptist Health Nursing and Rehabilitation Center has concerning patterns with families filing multiple complaints about resident safety, care quality, and failure to report suspected abuse. The facility shows recurring issues with food safety and dietary services, fire safety systems, and resident rights that persist across multiple years. While all deficiencies show correction dates, the repeated nature of problems in core care areas and six complaint-triggered investigations suggest ongoing challenges families should carefully consider.
Oct 24, 2023Routine10
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 24, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 12, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 28, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 10, 2021Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Baptist Health Nursing and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit bapthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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