Pass Christian Health and Rehabiliation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (83%)
- High RN turnover (100%)
Bottom 25% in MS · Below recommended RN staffing · Very high staff turnover · Worst in CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE chain · $8,224 in fines
What this means for your family
While the rehabilitation department receives consistent praise for helping patients recover, the facility has a concerning history of reports regarding basic care neglect and communication lapses. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hydration and daily needs, as staffing consistency appears to be a major variable.
Google Reviews
Google Reviews
27 reviews analyzed“Pass Christian Health and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy team and individual staff members, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with patient safety, including falls, dehydration, and a lack of basic care, leading to a deeply inconsistent experience for residents and their families.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Some highly attentive and caring nursing staff
- Clean facility environment
- Welcoming atmosphere for visitors
Concerns
- Neglect of basic needs such as hydration and hygiene (mentioned by 4 reviewers)
- Unprofessional or inattentive staff behavior (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Patient falls and decline in physical condition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that physical therapy is a noted strength here; could you walk me through how your team coordinates those sessions with a resident's daily care plan?
- 2Given the facility's size of 60 residents, what specific protocols do you have in place to ensure consistent monitoring of hydration and personal hygiene throughout the day?
- 3I see that you are active in responding to feedback online; how does that commitment to communication translate into how you update families on their loved one's daily progress?
- 4With staffing being a primary focus for your leadership team, what steps are being taken to ensure that residents receive attentive care during all shifts?
- 5Could you explain the process for how your team manages and tracks medication administration to ensure accuracy and safety for all residents?
- 6What measures are currently in place to minimize fall risks and ensure the physical safety of residents who may be experiencing a decline in mobility?
Personalized based on this facility's data
Key Review Excerpts
“I was here for Physical Rehabilitation for a broken femur from May 23 - June 8, 2025. I was given excellent care from arriving, Front Desk paper work my Nurses, NP, CNA's, Housekeeping, Physical Therapists, Delivery of meals, and Social Services.”
“The staff is not very well trained and unprofessional. You have to ask for everything to be done for your loved one or it goes unattended. We’ve had to ask for water for your love one, to be taken in an out of bed, and to be taken to the bathroom.”
“In one week my mom fell, had a stroke, and went into kidney failure due to dehydration under their care. They can no responsibility for anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, triggering 7 of the 16 total deficiencies found across recent surveys. The most recurring problems involve care planning, nursing staffing, and medication management, with additional issues in pain management and family communication. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated care planning violations suggests persistent quality concerns that warrant careful consideration.
Sep 4, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 7, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 24, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 1, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Apr 24, 2024
$8,224
Ownership & Operations
Who Operates This Facility
Pass Christian Health and Rehabiliation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 26 of 35 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit passchristianhr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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