Coastal Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 6)
- High staff turnover (67%)
- High RN turnover (71%)
Bottom 25% in MS · Below recommended RN staffing · Worst in CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE chain · $76,258 in fines
What this means for your family
While some short-term rehab patients report positive experiences, the recurring reports of neglect, theft, and administrative unresponsiveness are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and speaking directly with current families in the hallways rather than relying on administrative staff.
Google Reviews
Google Reviews
52 reviews analyzed“Coastal Health and Rehabilitation Center (formerly Boyington) receives deeply polarized feedback, with many families reporting severe neglect, unprofessional communication, and poor hygiene. While some reviewers praise specific staff members for kindness during short-term rehab stays, a significant number of long-term care families describe a facility struggling with understaffing, unresponsive management, and inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful short-term rehab therapy
- Select individual staff members noted for kindness
- Clean facility environment (reported by some)
Concerns
- Unresponsive or rude administrative and nursing staff (mentioned by 9 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 6 reviewers)
- Difficulty reaching staff via telephone (mentioned by 5 reviewers)
- Theft of patient belongings (mentioned by 3 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some great feedback regarding your short-term rehab therapy; could you tell me more about how that program supports residents during their recovery?
- 2How does the nursing team ensure that personal hygiene and daily care needs are consistently met for every resident?
- 3What steps are in place to ensure that communication between the nursing staff and family members remains frequent and easy to access?
- 4Could you describe the meal planning process and how you ensure residents receive nutritious and high-quality dining options?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The first day I was overwhelmed with kindness. Every one was so kind and sweet. It is a great place to be to be able to heal.”
“Patients will sit in their own urine and/or poop until the lazy nurses decide they can take the time to do their job. You will be told “they’ll be alright until we get there” which is usually hours later.”
“The social worker, Beth Jones, was of very little help and extremely rude. She told me her job was to discharge him, “not to find him a place to go”.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 15 deficiencies, with serious concerns about resident abuse and neglect protections appearing repeatedly. The facility shows persistent problems with care planning, treatment delivery, and pressure ulcer prevention across surveys from 2021 to 2024. While all deficiencies report correction dates, the recurring pattern of similar issues—especially those prompting family complaints—suggests ongoing quality challenges families should carefully investigate before choosing this facility.
Aug 7, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Aug 7, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 2, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 15, 2023Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Apr 23, 2021Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Federal Penalties
Fine
Nov 26, 2024
$7,272
Fine
Nov 26, 2024
$7,272
Fine
Oct 2, 2024
$50,076
Fine
Nov 15, 2023
$5,819
Fine
Nov 15, 2023
$5,819
Ownership & Operations
Who Operates This Facility
Coastal Health and Rehabilitation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 33 of 35 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit coastalhealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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The Pillars of Biloxi
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