Parkwood Village
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 108 Google reviews

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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-rated therapy and nursing teams. However, if you are considering long-term care, you should specifically investigate the weekend staffing levels and the current state of room maintenance, as recent reviews highlight significant lapses in responsiveness and facility upkeep.
Google Reviews
Google Reviews
108 reviews on Google“Parkwood Village is highly regarded by many for its exceptional rehabilitation services and a compassionate, professional therapy team. However, families should be aware of significant, recurring reports regarding slow response times for call buttons, particularly during weekend shifts, and concerns regarding the cleanliness and maintenance of some resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and caring nursing staff
- Professional and attentive therapy team
- Smooth transition and admission processes
Concerns
- Slow response times to call buttons, especially on weekends (mentioned by 3 reviewers)
- Issues with room cleanliness and facility maintenance (mentioned by 3 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Inconsistent staffing levels/understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, often addressing specific family members, staff names, or clinical outcomes mentioned in the text. For negative reviews, the owner uses a professional, solution-oriented approach by providing direct contact information for the Executive Director.
Questions for Your Tour
- 1We were so impressed by the high CMS overall rating and the positive feedback regarding your therapy team; could you tell us more about how the rehabilitation program supports residents?
- 2I noticed the management team is very active in responding to community feedback, so I wanted to ask how you are currently addressing improvements in room cleanliness and facility maintenance?
- 3How does the nursing team manage call button response times during the weekends to ensure residents feel supported when the full weekday staff isn't present?
- 4What specific protocols are in place to ensure medication is administered accurately and on schedule, especially during busy shift changes?
- 5Could you describe what a typical day looks like for a resident in your memory care unit, particularly regarding social activities and engagement?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“They are not just good at taking care of me - they sincerely care about me getting better! From techs to nurses to PT and all the other staff here, I find them to be universally caring and great at what they do!”
“The staff, every single person, is exceptional - kind, friendly, they treat everyone as family and no request is ignored or denied. The facility is kept extremely clean and fresh. The food is top notch, even for the picky eater.”
“My husband fractured his pelvis and went to Parkwood for rehab. Everyone one there was amazing. The therapist are very caring and patient with everyone. My husband had the best wound care nurse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkwood Village has ongoing safety and care concerns, with deficiencies found across four surveys from 2022-2024, including three complaint-triggered investigations where families filed reports. The most frequent issues involve fire safety systems, medication management, and care planning. While all deficiencies show correction dates, problems persist across surveys, particularly with fire safety barriers, electrical systems, and pharmacy services, suggesting recurring operational challenges.
Dec 12, 2024Routine10
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2024Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 8, 2023Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 6, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Ownership & Operations
Who Operates This Facility
Lcsphc LLC
for profit
VILLAGE SENIOR CARE LLC
JACKLYN LOWE
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 2 (Best)
Ownership & Management
Owners
Mustang Snf Holdings LLC
Owner · Organization
Javelin Group Funding I, Lp
Owner (parent company) · Organization
Lmof V Mustang Aiv LLC
Owner (parent company) · Organization
Eden, Kevin
Owner (parent company)
Naul, Alan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit parkwood-village.com
Medicare data downloads
Original nursing home datasets
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