Forum Parkway Health & Rehabilitation
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.
based on 147 Google reviews
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What this means for your family
This facility is an excellent choice for specialized physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should closely monitor nursing care and meal service, as multiple reviewers have reported issues with unresponsive call lights and poor food quality. We recommend verifying the specific staffing levels for your loved one's care tier during your visit.
Google Reviews
Google Reviews
147 reviews on Google“Families seeking rehabilitation services will find a highly-regarded therapy department that excels in post-stroke and post-surgery recovery. However, significant concerns exist regarding nursing consistency, frequent reports of understaffing, and poor food quality. While the facility is physically beautiful and clean, the quality of daily care and responsiveness to call lights varies greatly depending on the shift and specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Clean and modern facility appearance
- Friendly and professional front desk/admissions staff
- Effective specialized pulmonary unit
Concerns
- Inconsistent nursing and CNA responsiveness (mentioned by 12 reviewers)
- Poor food quality and temperature (mentioned by 8 reviewers)
- Staffing shortages leading to neglect (mentioned by 6 reviewers)
- Difficulties with administrative communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that vary based on star rating. Negative reviews are met with standardized apologies or requests for contact, while positive reviews use a small set of pre-written enthusiastic phrases.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab team; could you tell us more about how they work with residents to meet their mobility goals?
- 2With the specialized pulmonary unit you have here, how do you ensure residents with complex respiratory needs receive consistent monitoring?
- 3How does the nursing and CNA team manage their workflow to ensure that call lights are answered promptly, especially during busy shifts?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and meet different dietary preferences?
- 5What is the best way for our family to stay in regular, clear communication with the administrative team regarding updates on our loved one's care?
- 6How does the facility handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department does an excellent job in adjusting therapy sessions to meet patient needs. They are very flexible and willing to work with family to accomplish goals.”
“The staff was so caring and very helpful The front desk to the gym everyone was outstanding.”
“The facility is nice and well kept. My 82 year old dad was at this facility approximately 3 months. My family didn't have many facilities to choose from since my dad was a trach patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forum Parkway shows a concerning pattern with 34 deficiencies across 8 surveys, including 6 complaint-triggered violations where families reported problems. The most recurring issues involve medication management, daily care assistance, infection control, and emergency preparedness. While all deficiencies show correction dates, the facility has faced repeated problems in medication services and basic care delivery, suggesting potential systemic challenges that families should carefully evaluate during visits.
Mar 19, 2026Routine3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 19, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 29, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 13, 2025Routine12
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nov 5, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Sep 19, 2024
$19,083
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG SNF I, LLC
DYLAN GADBERRY
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 18 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit forumparkwayhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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