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Nursing HomeMedicaid

Parker Post Acute

Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.

9398 Crown Crest Blvd, Parker, CO 80138154 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 100 Google reviews

5
4
3
2
1

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What this means for your family

While many families report excellent rehab outcomes and a warm environment, there are recurring, severe reports of medical neglect and hygiene issues. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's medical care and hygiene needs.

Google Reviews

Google Reviews

100 reviews on Google
Parker Post Acute receives high praise from many families for its friendly staff, clean environment, and effective rehabilitation services. However, there are serious, recurring allegations of neglect, poor hygiene, and inadequate medical monitoring that have led to hospitalizations for some residents. Families should weigh the positive experiences of many against these critical reports of inconsistent care.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities9.0Meds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Responsive administrative and office team

Concerns

  • Serious medical neglect and lack of hygiene leading to infections (mentioned by 3 reviewers)
  • Inconsistent or inadequate physical therapy sessions (mentioned by 2 reviewers)
  • Unresponsive or rude nursing staff during critical situations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42019(8)4.82020(13)4.62021(37)4.82022(20)4.72023(14)3.92024(11)4.02025(2)

Distribution · 105 analyzed

5
83
4
13
3
2
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's focus on therapy, what specific steps are taken to ensure that physical and occupational therapy sessions are consistently provided as scheduled for each resident?
  • 2How does your nursing team coordinate with families to ensure that medication management and administration are handled accurately and transparently?
  • 3We noticed some concerns regarding hygiene and infection prevention; what are the specific protocols in place to maintain a sterile environment and ensure residents receive consistent personal care?
  • 4In critical situations or medical emergencies, what is the communication process to ensure that family members are notified promptly and kept informed?
  • 5I see that the administrative team is very responsive; how does that responsiveness translate into resolving daily concerns or questions that families might have about their loved one's care?
  • 6What does a typical daily activity schedule look like for residents to ensure they stay engaged and social throughout the week?

Personalized based on this facility's data


Key Review Excerpts

My Mother was a nurse for 50 years... She absolutely loves it here. She tells me every time I'm visiting that everyone is so nice, the food is really good, her bed is so comfortable, and she loves all her PT classes.

Long-term resident's family · 2024★★★★★

Staff caring for my mom while she was there under hospice care was amazing! She was treated with the utmost dignity and respect. I was able to stay the nights with her and be there with her when she passed.

Hospice family member · 2022★★★★★

I know that the odds were against my ever returning home, but, with their expertise and diligence, I am back at home. I am so grateful!

Rehab patient · 2021★★★★★
Source: 100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
3.01hrs
73%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
CO
11.3%
Douglas
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.4%
CO
21.7%
Douglas
24.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.5%
CO
20.0%
Douglas
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.3%
CO
14.4%
Douglas
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
12.1%
CO
8.5%
Douglas
9.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.3%
Worse than Avg
Here
16.3%
US
14.4%
CO
13.8%
Douglas
15.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
79.8%
CO
75.6%
Douglas
78.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.2%
Worse than Avg
Here
76.2%
US
81.8%
CO
76.3%
Douglas
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Douglas
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.8)
6 complaint-triggered
$17,342 in fines

Families have filed complaints resulting in recent deficiencies at Parker Post Acute, including issues with accident prevention and pain management as recently as March 2025. The facility shows persistent problems across multiple areas including fire safety systems, medication management, and daily care assistance, with some issues like sprinkler maintenance and emergency power systems appearing repeatedly across surveys from 2019 to 2024. While all deficiencies show correction dates, the recurring nature of safety and care issues warrants careful consideration.

Mar 12, 2026Routine
19
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0163Potential for harm · WidespreadCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Jun 24, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Mar 6, 2025Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Oct 22, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 23, 2024Routine
16
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

Jan 23, 2024Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

Mar 6, 2025

$17,342

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
3deficiencies
Jun 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 6, 2025Complaint
N/A0000, 0701, 0704

A survey prompted by complaint #CO39596 was completed on 3/5/25 to 3/6/25. Two deficiencies were cited. Based on record review and interviews, the facility failed to ensure one (#5) of four residents had an effective pain management regimen in a manner consistent with professional standards of practice out of 13 sample residents. Resident #5 was admitted to the facility on 5/19/23 with a diagnosis of low back pain and dementia. The resident was on a scheduled pain regimen, which consisted of Tylenol 1000 milligrams (mg) three times a day and Aspercreme 1% (topical pain medication) to be applied to the resident' s right shoulder twice a day. On 1/23/25 at 3:40 a.m. the resident began complaining of excruciating pain to her shoulder, back of both thighs, both knees, calves and hips. The facility failed to address Resident #5' s reports of excruciating pain for three and a half hours until the nurse obtained a physician' s order to administer Valium (muscle relaxer medication). Findings include:I. Facility policy and procedureThe Pain Management policy, revised January 2025, was received from the nursing home administrator (NHA) on 3/6/25 at 1:56 p.m. The policy read in pertinent part,"Resident pain is assessed and managed by an interdisciplinary team who work together to achieve the highest practicable outcome."The facility assists each resident with pain to maintain or achieve the highest practicable level of well-being and functioning by: screening to.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.

Mar 6, 2025Complaint
N/A0000, 0655, 0689 and 1 more

A complaint survey, prompted by #CO39232, #CO39241, #CO39252, and Incident #39239 was completed on 3/5/25 to 3/6/25. Three deficiencies were cited. Based on record review and interviews, the facility failed to develop and implement a baseline care plan which included the instructions needed to provide effective and person-centered care for two (#2 and #6) of three residents reviewed for baseline care plans out of 13 sample residents. Specifically, the facility failed to ensure pertinent medical information was included on Resident #2 and Resident #6' s baseline care plans within 48 hours of admission. Findings include:I. Facility policy and procedureThe Policy/Procedure-Nursing Administration, Subject: Care planning policy, revised January 2025, was received from the nursing home administrator (NHA) on 3/6/25 at 1:56 p.m. It read in pertinent part, "It is the policy of this facility that the interdisciplinary team (IDT) shall develop a comprehensive, person-centered care plan for each resident. A care plan is initiated within 48 hours of admission per assessment findings. The care plan is developed by the IDT which includes, but is not limited to the following professionals: nursi.. Based on record review and interviews, the facility failed to ensure one (#5) of four residents had an effective pain management regimen in a manner consistent with professional standards of practice out of 13 sample residents. Resident #5 was admitted to the facility on 5/19/23 with a diagnosis of low back pain and dementia. The resident was on a scheduled pain regimen, which consisted of Tylenol 1000 milligrams (mg) three times a day and Aspercreme 1% (topical pain medication) to be applied to the resident' s right shoulder twice a day. On 1/23/25 at 3:40 a.m. the resident began complaining of excruciating pain to her shoulder, back of both thighs, both knees, calves and hips. The facility failed to address Resident #5' s reports of excruciating pain for three and a half hours until the nurse obtained a physician' s order to administer Valium (muscle relaxer medication). Findings include:I. Facility policy and procedureThe Pain Management policy, revised January 2025, was received from the nursing home administrator (NH.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.

Dec 2, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Oct 22, 2024Complaint
N/A0000 & 0684

A survey prompted by #CO37997 and #CO38006 was conducted 10/21/24 to 10/22/24. One deficiency was cited. Based on record review and interviews, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for one (#2) of three residents reviewed out of eight sample residents.Specifically, the facility failed to ensure transportation services were provided for Resident #2 which resulted in the resident missing an appointment with her oncologist and several chemotherapy infusion appointments.Findings include:I. Resident statusResident #2, age greater than 65, was admitted on 4/15/24. According to the October 2024 computerized physician orders (CPO), diagnoses included malignant bladder cancer with bilateral nephrostomy (kidney) tubes.The 7/22/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. Resident #2 required set up assistance with eating, oral hygiene, dressing, and showers. She required supervision for toileting, and transfers, and was independent with bed mobility.II. Facility policy and procedureThe Arranging Transportation policy, revised May 2020, was provided by the nursing home administrator (NHA) on 10/21/24 at 3:56 p.m. It read in pertinent part,"It is the policy of this facility for the facility staff to assist in arranging for transportation when such assistance is requested or needed. The cost of transportation will be covered, as dictated by insurance coverage."II. Resident interviewResident #2 was interviewed on 10/21/24 at 11:55 a.m. Resident #2 said she had missed appointments for oncology and chemotherapy infusions since being at the facility. She said there was a problem with transportation but she wanted to continue with her cancer care and be able to attend her future appointments. III. Resident care manager interviewResident #2' s third-party care manager (CM), was interviewed by telephone on 10/22/24 at 10:21 a.m. The CM said Resident #2 had missed an oncologist office visit on 9/17/24 and had missed chemotherapy infusion..

Aug 29, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parker Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 238 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Boyles, EddyManaging Control - Governing BodyHorton, ChristopherManaging Control - Governing BodyJorgensen, DavidOfficer / DirectorBurnam, SoonOfficer / DirectorGraham, JosephOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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