Parker Health Care & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
Parker Health & Rehabilitation Center is highly regarded by many families for its compassionate care and effective rehabilitation outcomes. However, given the reports of inconsistent hygiene and administrative communication, we recommend visiting during off-hours and speaking directly with current residents' families to gauge the consistency of daily care.
Google Reviews
Google Reviews
26 reviews on Google“Parker Health & Rehabilitation Center receives polarized feedback, with many families praising the compassionate, family-like atmosphere and effective rehabilitation services. However, some reports highlight serious concerns regarding patient hygiene, nutrition, and staff responsiveness, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective short-term rehabilitation programs
- Welcoming and clean facility environment
- Strong leadership and administrative support
Concerns
- Inadequate hygiene and delayed response to call lights (mentioned by 2 reviewers)
- Poor communication and unprofessional conduct by administrative/front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed some feedback regarding communication; what is the best way for family members to stay updated on their loved one's care and reach the administrative team directly?
- 3Since the facility has a strong reputation for short-term rehabilitation, how do you integrate those same high standards of attentive care into the long-term nursing experience?
- 4Could you walk me through the dining experience and how you ensure that residents are satisfied with the quality and variety of their meals?
- 5With a 5-star health inspection rating, what are the most important daily routines your team follows to maintain such a high standard of cleanliness and hygiene?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The employees in each department were kind , considerate, friendly, respectful, and , genuinely cared about every aspect of my recovery process. The facility is clean , and , welcoming.”
“I am deeply grateful for the exceptional care my mother receives at Parker Health & Rehab. She truly enjoys being there, and knowing she feels so loved and supported brings our family immense peace of mind.”
“My mother is living there they don’t feed you very much they leave you lay in bed with a wet bed pad for two hours or longer they say you are lying”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building code violations across multiple surveys, with families filing two complaint reports that triggered additional inspections. The most frequent issues involve emergency exits, fire protection systems, and electrical safety, with the same problems appearing repeatedly from 2022 through 2025, suggesting persistent maintenance challenges. While most violations have correction dates, the recurring nature of safety deficiencies warrants careful consideration during your visit.
Jan 29, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2025Complaint1
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Aug 2, 2024Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 19, 2023Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
May 23, 2022Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Ownership & Operations
Who Operates This Facility
Parker Health Care & Rehabilitation Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Connie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit parkerhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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