Brookside Care Strategies
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 9 Google reviews
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What this means for your family
While the facility has a history of successfully managing complex dementia cases, recent reviews indicate a serious decline in care standards and administrative transparency. We strongly advise families to conduct unannounced visits and thoroughly vet the facility's current clinical management before considering placement.
Google Reviews
Google Reviews
9 reviews on Google“Brookside Care Strategies receives highly polarized feedback, with recent reviews expressing severe concerns regarding patient neglect, safety, and administrative transparency. While some older reviews highlight the facility's ability to manage complex dementia cases with compassion, recent reports suggest a significant decline in quality and trust.”
Quality Themes
Tap a score for detailsStrengths
- Experienced in managing complex dementia behaviors
- Historically compassionate end-of-life care
- Individualized problem-solving for difficult cases
Concerns
- Allegations of patient neglect and poor clinical care (mentioned by 3 reviewers)
- Lack of transparency regarding financial records and patient belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's history of managing complex dementia behaviors, what specific protocols do you have in place to ensure consistent, high-quality clinical oversight for residents with these needs?
- 2I noticed there have been some recent challenges regarding communication; what is your current process for keeping families updated on their loved one's daily health status and care plan changes?
- 3Can you walk me through your internal procedures for safeguarding personal belongings and ensuring transparency in financial billing for residents?
- 4Since dining is an area you are looking to improve, could you describe what a typical meal service looks like and how you accommodate individual dietary preferences or needs?
- 5How does your nursing team coordinate with outside medical specialists to ensure that clinical care remains proactive rather than reactive?
- 6What steps are you taking to improve the overall resident experience and staff engagement to ensure that every resident receives the attentive care they deserve?
Personalized based on this facility's data
Key Review Excerpts
“Unlike other nursing homes, Brookside never gave up on her. They saw her as an individual and were always problem solving ways to make her life better.”
“The clinical staff and the business staff care nothing about your loved one please heed my warning. Your loved one is not safe is in this facility and staff will go so far as to lie”
“Rename the facility what you want you still neglect the elderly living their who rely on you. Do Better for Them!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
3
measures
10
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about abuse and neglect protection, with these issues recurring consistently across surveys from 2023 to present. The facility has persistent problems with resident safety, medication management, and fire safety systems. While all violations show correction dates, the pattern of repeated abuse/neglect deficiencies and ongoing safety concerns suggests systemic issues that warrant careful consideration before placement.
Mar 31, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 22, 2025Routine16
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 22, 2025Complaint4
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Payment Denial
Aug 9, 2023
50-day denial
Ownership & Operations
Who Operates This Facility
Brookside Care Strategies
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit in.gov
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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