Nursing HomeMedicaid Investigative

Park Village Healthcare and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

207 E Parkerville Rd, Desoto, TX 75115|150 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 141 Google reviews

(972) 230-1000 Directions Website

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7/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (22 vs median 8.0)
High staff turnover (69%)

Below average in Texas · Critically understaffed (RN) · Below chain average · $266,405 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking a warm, social, and highly communicative environment, particularly for rehab or long-term care. However, because of a few severe historical reports regarding neglect, you should proactively ask about their protocols for monitoring non-alert residents and their process for addressing staff unprofessionalism.

Google Reviews

141 reviews on Google

“Families considering Park Village can expect a highly compassionate and welcoming environment, with many reviewers praising the staff's family-oriented approach and excellent communication. While the facility is frequently lauded for its cleanliness and excellent rehabilitation services, there are serious, isolated reports of medical neglect and unprofessionalism that warrant careful investigation.”

Quality Themes

Tap a score for details

Strengths

Compassionate and communicative nursing staff
Excellent rehabilitation and therapy services
Clean and well-maintained facility
Engaging community events and activities

Concerns

Reports of medical neglect and lack of compassion in specific instances (mentioned by 2 reviewers)
Inconsistent professionalism among certain staff members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 145 analyzed

115

⚡16 reviews posted between Nov 18, 2025 – Nov 21, 2025 · 14 were 5-star

⚡16 reviews posted between Sep 22, 2025 – Sep 23, 2025 · 16 were 5-star

How They Respond to Reviews

43%response rate

Good

The owner consistently uses a personalized approach by addressing reviewers by name and acknowledging specific details of their experiences. While most responses are warm and appreciative, some are brief and lack depth.

Questions for Your Tour

1I noticed some wonderful feedback about the community events here; could you tell me more about the types of activities planned for the residents each week?
2Since we've heard great things about the rehab and therapy services, how do you tailor those programs to meet an individual's specific recovery goals?
3We want to ensure consistent care at all hours; what is your protocol for managing medical emergencies or urgent care needs during the night shift?
4How does the nursing team ensure that every resident's specific medical needs and personal preferences are communicated clearly between shifts?
5I saw that the facility is very well-maintained; what are your current standards for cleanliness and daily upkeep in the resident rooms?
6How does the administration work with families to address any concerns or feedback regarding the professionalism of the care team?

Personalized based on this facility's data

Key Review Excerpts

“The staff, especially the caseworker, rehabilitation staff, nursing staff & CNA's have been VERY communicative with myself & my family regarding my mother's care at (every) turn. Concerns are heard & addressed.”

Long-term resident's family · 2026★★★★★

“The Thanksgiving feast tonight was so much fun!! The live music performance set such a fun and interactive environment. The feast was yummy and the tables all had lovely centerpieces.”

Visitor · 2025★★★★★

“The facility itself was clean and updated. We celebrated our 30th wedding anniversary there at the facility and received fantastic cooperation and support for the celebration.”

Rehab patient's family · 2026★★★★☆

Source: 141 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

15.4%

9.4%

Dallas

10.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

14.4%

16.1%

Dallas

18.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

2.5%

Dallas

2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

15.3%

14.9%

Dallas

17.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

19.4%

14.2%

Dallas

16.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Dallas

95.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

81.8%

89.2%

Dallas

86.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.5%

Mixed vs Avgs

Here

82.5%

79.7%

88.0%

Dallas

79.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.3%

Worse than Avg

Here

2.3%

1.6%

1.5%

Dallas

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies

6penalties

Well above state avg (9.1)

42 complaint-triggered

$266,405 in fines

Park Village Healthcare has a concerning pattern of complaint-triggered deficiencies (42 of 61 total), indicating families have repeatedly filed reports about problems. The facility shows recurring issues with medication management, infection control, and protection from abuse/neglect across multiple surveys. While the facility corrects deficiencies when cited, the persistent pattern of similar problems suggests systemic challenges that families should carefully investigate before placement.

Dec 5, 2025Complaint3 findings

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 15, 2025Complaint4 findings

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 1, 2025Complaint1 finding

0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 20, 2025Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 23, 2025Complaint1 finding

0925Immediate jeopardy · IsolatedResolved (past non-compliance)

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 20, 2025Complaint3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Oct 1, 2025

$12,425

Fine

Oct 1, 2025

$71,179

Fine

Jul 23, 2025

$17,345

Fine

Mar 24, 2025

$62,762

Fine

Oct 19, 2023

$7,901

Fine

Oct 19, 2023

$49,777

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stephens Memorial Hospital District

Organization Type

for profit

Management Company

THORNTREE HEALTHCARE, INC

Administrator

OAKLEY PATERSON

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 73 of 84

Ownership & Management

Owners

Stephens Memorial Hospital District

Owner · Organization

100%

Key personnel

Bigham, GeneManaging Control - Governing BodyRoland, BrianManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorSpeer, GenaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(972) 230-1000

parkvillagehealth.com

renewals@ensignservices.net

207 E Parkerville Rd

Desoto, TX 75115

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

141 reviews from families & visitors

Official Website

Visit parkvillagehealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Deer Creek Senior Living

2.3 mi

Assisted Living · Desoto, TX

★3.3(16)58 beds

A Compassionate Assisted Living LLC

3.0 mi

Assisted Living · Desoto, TX

★4.9(13)16 beds

Anthony's Community Home

3.2 mi

Assisted Living · Lancaster, TX

★4.6(30)6 beds