Park View Villas
Limited public data on Park View Villas. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews

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What this means for your family
While the facility is physically attractive and the frontline staff are often described as helpful, there are serious, recurring complaints regarding administrative transparency and management's communication style. We strongly recommend getting all pricing and unit specifications in writing and speaking directly with current residents' families to gauge the current management climate.
Google Reviews
Google Reviews
15 reviews on Google“Park View Villas presents a highly polarized experience for families, with significant concerns regarding administrative leadership and communication. While some reviewers appreciate the physical beauty of the grounds and the efforts of the frontline staff, others report unprofessional conduct from management and issues with transparency in pricing and unit accessibility.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful grounds and facilities
- Respectful and helpful frontline staff
- Generally positive feedback on food quality
Concerns
- Unprofessional or hostile behavior from the facility director (mentioned by 2 reviewers)
- Staff shortages and high turnover impacting care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback online; how does that same level of communication translate to how families are kept updated on a resident's daily well-being?
- 2The grounds and facilities look absolutely beautiful in photos; could you show us some of the favorite outdoor spaces where residents enjoy spending their time?
- 3With the focus on providing respectful care, how do you ensure a consistent, familiar team is available to support residents through their daily routines?
- 4We've heard great things about the food quality here; could you tell us a bit more about the meal planning and how much variety is offered each week?
- 5What does a typical day of social activities and engagement look like for the residents living in the villas?
- 6In the event of a medical emergency or a change in health needs during the night, what is the specific protocol for getting care to a resident immediately?
Personalized based on this facility's data
Key Review Excerpts
“The rest of the staff is very friendly but they are overworked due to staff shortages and high turn out rates.”
“Refusal from the director to communicate in a professional, legal manner lead to us pulling our loved one out and declining to move other elderly family in”
“Staff is respectful and helpful. Folks like the food, for the most part.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 4, 2026Fire
The inspection on 11/25/2025 resulted in a 'Disapproved' status with the noted violations. A subsequent inspection on 03/04/2026 states 'All violations noted during previous related inspection(s) have been corrected' and lists the approval status as 'Approved'.
Kitchen gas-fired appliances need to be tethered per manufacturer instruction.
Facility failed to provide documentation showing exit signs and emergency lights are being tested for 30 seconds each month.
Facility failed to provide annual inspection and annual trip test reports for the fire sprinkler system.
Facility failed to provide annual fire alarm inspection report, monthly fire alarm inspection logs, and failed to correct a deficiency where the kitchen hood does not report to the fire alarm.
Facility failed to provide report showing sensitivity testing for all smoke detectors.
Jan 20, 2026Investigation
A follow-up inspection on 02/23/2026 determined that the deficiency for WAC 388-78A-2130-1-c had been corrected.
The facility failed to ensure interventions to prevent repeated falls were implemented in a timely manner for one resident, resulting in additional falls and head injuries.
Aug 7, 2025Inspection25Report
Letter confirms that follow-up inspection on 08/07/2025 found no deficiencies and facility meets licensing requirements.; Deficiency regarding medications in rooms (R6) is also documented; facility failed to adhere to safety protocols regarding unauthorized medications in resident rooms.; Report also mentions background check delays for Staff Q in 2021 and 2023.; Report covers pages 20-27 of 49. Staff B admitted to knowingly scheduling unqualified staff to administer medications.; Report indicates multiple failures in resident care, documentation, and facility environmental safety (heating).; Report details specific concerns regarding R5's fall history and failure to notify the representative, as well as general infection control and food safety lapses.; Report also details specific concerns regarding R5 (fall risk and weight loss monitoring protocols not followed) and R2 (lack of full assessment and missing documentation).; Inspection conducted on 02/25/2025. Facility identified as not meeting Assisted Living Facility requirements.
Facility failed to ensure staff G and Q had required biennial Washington state background checks completed.
Facility failed to ensure 5 out of 6 staff members had required credentials to provide care and services.
Facility failed to ensure Negotiated Service Agreements (NSAs) were signed annually for R2 and R4.
Facility failed to complete ongoing assessments for 2 of 7 sampled residents (R5 and R7) following changes in condition.
Failed to notify the Department and Construction Review Services of planned room modifications occurring in March 2023.
Facility failed to provide agreed-upon care/services for 4 of 7 sampled residents, leading to unmet care needs and risks.
Facility failed to ensure Staff E received TB test within required time frames; test initiated 41 days late.
Negotiated Service Agreements (NSA) for 4 of 7 residents failed to reflect care services identified in assessments, including hospice, meal delivery, CPAP use, and shower assistance.
Facility failed to ensure a fingerprint background check was completed within 120 days of hire for Staff B.
Facility failed to ensure staff had required nurse delegation training, resulting in unqualified staff providing delegated services to Residents 2 and 3.
Facility failed to provide services listed in their disclosure for R4 and R5 regarding laundry and bathing assistance, resulting in residents not receiving expected care.
Facility failed to ensure staff followed proper hand hygiene when preparing and serving food. Observations confirmed staff entered kitchens, handled food, and served meals without handwashing.
Facility was out of compliance with required vaccinations for 2 of 3 pets reviewed; corrected by scheduling appointments.
Facility failed to ensure staff E received a required TB test within the mandatory time frame.
Multiple staff members (D, E, F, J) lacked required Home Care Aide (HCA) certifications or training; staff without proper credentials were permitted to administer medications.
Facility failed to maintain required temperatures (minimum 70F) in the dining room, west hallway, east hallway, and women's restroom, posing a risk to 33 residents.
The facility failed to ensure 4 of 4 residents (R1, R2, R4, and R7) received a full assessment within 14 days of their move-in date, placing two residents at risk for unmet care needs.
Failed to maintain resident accessible sink water temperatures between 105F and 120F; repaired by plumber on 02/06/2025.
Facility failed to provide safe handling, cleaning, and storage of linens in 2 of 2 laundry rooms, risking exposure to infectious disease. Issues included lack of separate areas for clean/soiled laundry, no utility sink in one room, and improper handwashing practices.
The facility failed to provide a safe, sanitary, and well-maintained environment. Findings included indoor temperatures as low as 56.6 degrees in bathrooms and 59 degrees in hallways, lack of HVAC maintenance logs, missing ceiling tiles, removed floor panels, holes in walls, and accumulation of trash/debris in an unlocked maintenance shed and outdoor trailer.
Failed to have previous inspection results available for public review within the facility during the inspection.
Jun 18, 2025Enforcement$600.00Report
This letter serves as notification of civil fines totaling $600.00 for uncorrected deficiencies previously cited on February 25, 2025.
Failed to ensure medications for four residents unable to safely secure their own medications were securely stored.
Failed to ensure three residents received a full assessment within 14 days of move-in.
Feb 19, 2025Fire
The document set includes an initial inspection (10/21/2024), a follow-up (12/19/2024), and a final inspection/approval letter dated 02/19/2025 stating all violations have been corrected.
Missing documentation for fire sprinkler system, including annual report, 5-year internal pipe exam, and fire department connection hydrostatic test.
Facility failed to provide fire drills for 12 months; previously corrected.
Back corner dining room exit blocked by chair and dish cart; subsequently noted as corrected.
Facility failed to provide annual inspection report for fire-resistance-rated construction.
Facility failed to provide 4-year fire/smoke damper inspection report.
Facility failed to provide monthly 30-second test documentation for exits/emergency lighting for 12 months. Specific light E-23 failed to illuminate.
Multiple unsecured oxygen tanks found in Room 307.
Failed to provide annual fire door inspection report; multiple doors failed to latch.
Feb 7, 2024Fire
Facility status is Disapproved. Next inspection scheduled on or after 2024-03-08.; The inspection report resulted in an 'Approval Status' of 'Disapproved'. The next inspection is scheduled on or after 12/28/2023.
Facility unable to provide documentation for forward flow test; missing escutcheon ring by room 108 (K side); loaded sprinkler heads in dining room/pantry by light switch.
Facility unable to provide documentation for quarterly sprinkler inspections.
Unapproved multi-plug adapters in use in Resident room 217 (East side) and the Salon.
1st floor elevator #EC-E4 (East side) and resident laundry door by room 202 (K side) do not close/latch properly.
Kitchen suppression report shows deficiencies; facility has not received a correction report stating deficiencies have been corrected.
Emergency lights K-15 (by exit by room 201) and K-16 (in stairwell between 2nd and 1st floor) did not work when tested.
Jul 20, 2023Investigation
A follow-up inspection on 2023-09-25 determined that the deficiency (WAC 388-78A-2630-1-a) had been corrected and no further deficiencies were found.
Facility failed to ensure staff reported an injury of unknown origin directly to the Department's Complaint Resolution Unit (CRU) hotline for 1 of 4 residents reviewed.
Mar 21, 2023Investigation
A separate follow-up letter indicates the deficiency was corrected as of 05/15/2023.
The facility failed to notify a discharged resident's representative to pick up the resident's medications before destroying them, leaving the resident at risk of not having necessary prescribed medications.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit villageconcepts.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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