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Assisted Living

Park Senior Villas at Goodyear

Families consistently rate this highly — reviewers highlight beautifully landscaped courtyard and inviting atmosphere. Schedule a visit to confirm the fit.

4211 North Pebble Creek Parkway (building #1), Palm Valley · Goodyear, AZ 85395Licensed & Active
Google rating
4.4/5

based on 46 Google reviews

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What this means for your family

This facility offers a beautiful environment and excellent social programming that can greatly benefit residents' quality of life. However, families should conduct an unannounced visit to verify cleanliness and observe staff responsiveness, as recent reviews have raised serious concerns regarding supervision and management professionalism.

Google Reviews

Google Reviews

46 reviews analyzed
Park Senior Villas is highly regarded by many families for its beautiful, courtyard-centered design and its ability to create a 'home-like' atmosphere through themed villas and frequent social events. While many reviewers praise the compassionate nursing staff and personalized care, there are serious, recurring allegations regarding management professionalism, cleanliness, and resident safety that should be investigated.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean3.0Activities9.0MedsN/AMemory8.0Comms7.0ValueN/A

Strengths

  • Beautifully landscaped courtyard and inviting atmosphere
  • Engaging social activities and themed events
  • Compassionate and attentive nursing staff
  • Personalized care within small, resident-focused villas

Concerns

  • Issues with facility cleanliness and maintenance (mentioned by 2 reviewers)
  • Unprofessional management behavior (mentioned by 2 reviewers)
  • Staffing shortages or lack of supervision leading to safety risks (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(3)5.02022(1)4.22023(5)4.52024(8)4.12025(13)

Distribution

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How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The courtyard and landscaping look so beautiful; how often do residents get scheduled time to enjoy the outdoor spaces?
  • 2I noticed you host many themed events; could you tell me more about the types of social activities planned for the upcoming month?
  • 3Since the villas are designed for personalized care, how do you ensure each resident's specific daily routine and preferences are met?
  • 4What is your protocol for ensuring the common areas and resident rooms are cleaned and maintained to a high standard every day?
  • 5How do you manage staffing levels during evening or weekend shifts to ensure residents always have attentive supervision?
  • 6In the event of a medical emergency during the night, what is the immediate process for getting the nursing staff to a resident's side?

Personalized based on this facility's data


Key Review Excerpts

My sister’s villa has two caregivers, so she receives personalized care around the clock. With only 10 residents per villa, it truly feels like a family

Long-term resident's family · 2025★★★★★

I was impressed from the start and cannot find words to convey the comfort and peace of mind I have seeing him get the care he needs. The staff are great, the food is amazing (home cooked!)

Memory care family member · 2024★★★★★

The patient fell on the ground and was left there for HOURS. There was NOBODY watching the patients in the villa… why?

EMS Professional · 2024☆☆☆☆
Source: 46 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

4total
5deficiencies
Sep 30, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00146249 conducted on September 30, 2025.

Oct 20, 2023Complaint

An on-site investigation of complaint AZ00201840 was conducted on October 20, 2023 and the following deficiencies were cited:

Health care institutions; fall prevention and fall recovery; training programs; definitionA.R.S. § 36-420.01.ACorrected Nov 7, 2023

Based on documentation review, record review and interview, the health care institution failed to administer a training program for all staff regarding fall prevention and fall recovery. Findings include: 1. A review of the facility's policies and procedures revealed an undated policy titled "Fall Prevention and Fall Recovery Program." The policy stated "...shall include initial training in Fall Prevention and Fall Recovery upon start of employment...continued competency training...conducted annually." 2. A review of E1's personnel record revealed E1 received a fall prevention and fall recovery training from a caregiver training school, however, documentation to demonstrate E1 was trained to the facility's Fall Prevention and Fall Recovery training program, upon hire, was not available for review. 3. In an interview, E1 acknowledged E1 was not trained to the facility's specific training program. E1 reported E1 had completed partial orientation upon hire but had not been trained to the facility's Fall Prevention and Fall Recovery training program.

A manager shall ensure that a personnel record for each employee or volunteer:R9-10-806.C.1.c.viiCorrected Nov 3, 2023

Based on record review and interview, the manager failed to ensure a personnel record for each employee included documentation of cardiopulmonary resuscitation (CPR) training, for one manager sampled. The deficient practice posed a risk if E1 was unable to perform CPR. Findings include: 1. A review of E1's personnel record revealed a CPR training card issued on October 10, 2023 from NationalCPRFoundation. 2. A review of nationalcprfoundation.com revealed the following, "National CPR Foundation... We're a Premium Online Certification Provider for Healthcare Providers, Workplace Individuals and the Community. We offer a 100% risk-free, money-back guarantee on all Courses! Made Quick, Easy & Simple!" 3. In an interview, E1 acknowledged E1's CPR training card was from online program and documentation of current CPR training, with demonstration, was not available for review.

A manager shall ensure that a personnel record for each employee or volunteer:R9-10-806.C.1.c.viiiCorrected Nov 3, 2023

Based on documentation, record review, and interview, the manager failed to ensure a personnel record for each employee included documentation of first aid training, for one of three caregivers sampled. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an accident, injury or a fall. Findings include: 1. A review of the facility's staffing schedule revealed E6 was scheduled for the following dates and times: -October 3, 2023 and October 4, 2023: 6:00AM to 2:00PM; -October 5, 2023 through October 7, 2023: 6:00AM to 2:00PM; -October 10, 2023 through October 14, 2023: 6:00AM to 2:00PM; -October 17, 2023 through October 21, 2023: 6:00AM to 2:00PM; -October 24, 2023 through October 28, 2023: 6:00AM to 2:00PM; and -October 31, 2023: 6:00AM to 2:00PM; 2. A review of E6's personnel record revealed documentation for a first aid card was not available for review. 3. In an interview E1 aknowledge E6 did not have a first aid training card.

A manager shall ensure that a personnel record for each employee or volunteer:R9-10-806.C.2.bCorrected Nov 3, 2023

Based on record review and interview, the manager failed to ensure a personnel record for each employee or volunteer was maintained for at least 24 months after the last date the individual provided services in or for the assisted living facility, for one of one former employee sampled. The deficient practice posed a risk as required information could not be verified for E2. Findings include: 1. The Compliance Officers requested E2's personnel record for review. However, E2's personnel record was not provided for review initially. Several hours after the request, a few documents were provided for review, including the following: -E2's resume -E2's tax documents -E2's photocopied license -E2's photocopied social security card -E2's manager's license renewal receipt -E2's documentation of appointment to be manager of the facility -E2's practical nursing license verification -E2's documentation of payroll deductions -E2's expired freedom from infectious tuberculosis documentation (administered January 2020) -E2's expired cardiopulmonary resuscitation documentation (expired June 2021) However, all documentation required per R9-10-806.C.1.a-c was not provided for review. 2. In an interview, E1 acknowledged E2's personnel record was not maintained for at least 24 months after the last date E1 provided services for the assisted living facility. E1 reported E2 was terminated the prior week and E2 must have taken E2's personnel record when E2 left the premises.

Aug 18, 2023Complaint

The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00199264 conducted on August 18, 2023:

A manager shall ensure that:R9-10-820.C.3.eCorrected Aug 10, 2023

Based on observation and interview, the manager failed to ensure a resident bathroom contained a window that opened or another means of ventilation. Findings include: 1. The Compliance Officer observed R2's bathroom did not contain a window or another means of ventilation. The Compliance Officer observed a square cut out into the ceiling and appeared to be where a vent was previously. 2. In an interview, E3 acknowledged the bathroom did not have a window or other means of ventilation. E3 reported R2's bathroom recently had a ceiling leak due to the air conditioning and the maintenance crew had recently removed the vent and exhaust fan to remedy the leak. 3. In an interview, E1 and E2 acknowledged R2's bathroom did not not have a window or other means of ventilation due to a recent leak. E1 reported the facility had a work order in to replace the vent.

Jun 26, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00189847 was conducted on June 26, 2023 and no deficiencies were cited.

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References & Resources

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