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Nursing HomeMedicaid Top Rated

Park Manor Rehabilitation Ctr

Strong Medicare quality ratings; families often praise highly compassionate and attentive nursing staff. Still worth an in-person visit.

1710 Plaza Way, Walla Walla, WA 9936299 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 62 Google reviews

5
4
3
2
1
Park Manor Rehabilitation Ctr Nursing Home in Walla Walla, WA — Street View
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What this means for your family

Park Manor is highly regarded for its rehabilitation therapy and compassionate nursing staff, making it a strong candidate for post-acute recovery. However, given the serious allegations regarding administrative conduct and medication management in a few reviews, we recommend that families conduct a thorough in-person tour and ask direct questions about the facility's medication administration protocols and management oversight.

Google Reviews

Google Reviews

62 reviews on Google
Park Manor Rehabilitation Center receives overwhelming praise for its compassionate nursing staff, effective physical therapy programs, and clean, welcoming environment. While the vast majority of reviews are highly positive, a small number of critical reports highlight serious concerns regarding administrative conduct and potential medication management issues.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities7.0Meds5.0MemoryN/AComms8.0Value7.0

Strengths

  • Highly compassionate and attentive nursing staff
  • Effective physical therapy and rehabilitation programs
  • Clean and well-maintained facility
  • Responsive to dietary requests and preferences

Concerns

  • Allegations of unprofessional conduct or retaliation by management (mentioned by 2 reviewers)
  • Medication management and oversight issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(1)'19(1)'21(3)'23(9)'25(17)'26(10)

Distribution · 64 analyzed

5
59
4
1
3
0
2
0
1
4

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see such a high CMS rating for health inspections; how do you maintain such high standards of cleanliness and care throughout the facility?
  • 2We noticed some great feedback regarding your dietary flexibility; how does the kitchen handle specific meal preferences or special dietary needs for residents?
  • 3Could you tell us more about the physical therapy programs available here and how they help residents regain their independence?
  • 4What specific protocols are in place to ensure medication is administered accurately and monitored closely every day?
  • 5How does the management team support the nursing staff to ensure a positive and professional environment for both employees and residents?
  • 6What kind of daily activities or social events do you organize to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The Rehabilitation Staff went the extra mile to assist us making it possible our family member to return home.

Rehab patient's family · 2025★★★★★

The staff were kind, supportive and helpful, the entire facility was kept clean, her requests for changes in diet were met, they joked with her when appropriate, and everyone went above and beyond in so many ways.

Long-term resident's family · 2025★★★★★

The staff were incredibly caring, responsive, and professional throughout my father's stay. It was clear they truly cared about the residents' well-being. The facility itself was always clean and well-maintained.

Long-term resident's family · 2025★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.25hrs
OK
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
15.3%
WA
18.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
19.4%
WA
23.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
12.1%
WA
17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
14.4%
WA
15.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
19.5%
WA
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WA
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
WA
87.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.8%
WA
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
WA
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Well below state avg (17.1)
$28,106 in fines

Park Manor Rehabilitation Center shows a pattern of safety and infrastructure concerns, with 30 deficiencies across three surveys focusing primarily on fire safety systems, electrical equipment, and emergency preparedness. The facility has also had issues with resident care quality and nutrition services. All deficiencies have correction dates, indicating the facility addresses identified problems, though some safety issues have recurred across multiple inspections.

Mar 28, 2025Routine
14
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 28, 2024Routine
14
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 30, 2023Routine
2
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Mar 28, 2025

$28,106

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Manor Rehabilitation Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 18 of 328 (Best)

Ownership & Management

Owners

Ctr Partnership Lp

Owner · Organization

100%

Farnsworth, Stephen

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Burnam, SoonManaging Control - Governing BodyFlinders, BenManaging Control - Governing BodyJenkins, ChristopherManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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