Brookdale Walla Walla
Limited public data on Brookdale Walla Walla. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 9 Google reviews
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What this means for your family
While some families report a loving, family-oriented environment, the facility faces consistent challenges with staffing levels and medical oversight. When touring, we strongly recommend asking for specific examples of how they handle medical needs on weekends and how they ensure timely response times for residents needing assistance in their rooms.
Google Reviews
Google Reviews
9 reviews on Google“Brookdale Walla Walla receives polarized feedback, with some families praising the dedicated staff and loving environment, while others express significant frustration regarding staffing levels and management. Recurring criticisms highlight difficulties with timely care delivery, inconsistent medical support, and high employee turnover.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring frontline staff
- Warm, family-oriented atmosphere
- Willingness to seek resident and family feedback
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 3 reviewers)
- Inconsistent management and high staff turnover (mentioned by 2 reviewers)
- Inadequate medical support and wound care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much you value family feedback; how do you typically incorporate suggestions from residents and their loved ones into your daily operations?
- 2With the warm, family-oriented atmosphere you've built, what kind of social activities or group outings do residents participate in during the week?
- 3How does the care team manage medication schedules and ensure everything is tracked accurately each day?
- 4Could you walk us through your protocol for handling medical emergencies or specialized wound care needs during the night shift?
- 5What steps is the facility taking to ensure there is always a consistent number of caregivers available to respond quickly to resident needs?
- 6How would you describe the current dining program and the variety of meal options available to residents?
Personalized based on this facility's data
Key Review Excerpts
“We have been very very happy with the way mom has been taken care of. They treat her with love and respect!”
“There are some great caretakers who are very caring and passionate about what they do, but again, they are very understaffed.”
“They have had a huge turn over in employees and management, so the service needs help sometimes.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 17, 2026FireCleanReport
Investigation of complaint #227640 regarding fire panel issues. Facility determined no IFC violations observed. Issue was related to air compressor on dry side of sprinkler system, which was repaired by an electrician.
Dec 9, 2025Investigation
Reference is made to Compliance Determination 70405 and Complaint numbers 197716 and 198441.
Facility failed to maintain compliance with the State Fire Marshal's requirements regarding fire safety, specifically the need to replace single station smoke alarms older than 10 years.
Oct 27, 2025FireCleanReport
Complaint regarding lack of visual fire alarm for a deaf resident investigated. Facility is in compliance with R-4 occupancy standards; visual alarms are not required, though the facility was informed of the process to install them if they choose.
Oct 15, 2025Fire
Inspection on 10/7/2025 resulted in disapproval due to cited violations. A follow-up inspection on 10/15/2025 confirmed that all violations from the previous inspection have been corrected.
The staff break room door would not latch from a fully open position.
All single station smoke alarms in resident rooms greater than 10 years old need to be replaced.
Oct 7, 2025Fire
Facility approval status is 'Disapproved'. Next inspection scheduled on or after 11/6/2025.
The staff break room would not latch from a fully open position.
All single station smoke alarms in resident rooms greater than 10 years old need to be replaced.
Mar 10, 2025Inspection12Report
A separate follow-up letter indicates these deficiencies were later corrected by 05/07/2025.; Correction dates on Plan/Attestation Statements were handwritten and varied between 4/24/25 and 4/25/25, with signature dates varying between 3/27/25 and 8/27/25.; The document is page 18 of 18. Several dates in the text are redacted by the source document (e.g., /2025).
Facility failed to provide two-person transfer assistance as agreed in the Negotiated Service Agreement for Resident 6, resulting in a fall and injury.
Facility failed to ensure injectable medication for Resident 4 was administered by an RN as required; unqualified staff administered medication and signed for doses they did not give.
Facility failed to timely obtain prescribed medications for Residents 4 and 6, placing them at risk for health decline.
Facility failed to serve prescribed diets, lacked a diet manual for staff, and failed to post weekly menus.
Kitchen staff failed to perform hand hygiene and used the same gloved hands to touch non-food surfaces (refrigerator doors, oven/stove handles) and then touch ready-to-eat foods.
Facility failed to ensure cross-contamination of hands on ready-to-eat foods was prevented in the kitchen.
Facility failed to maintain valid Washington state name and date of birth background checks for 2 of 2 staff (Staff E and F).
Facility failed to ensure TB screening was completed within three days of employment for 4 of 4 staff members.
Resident 6 sustained facial fractures and injuries after an electric recliner tipped over on them. The facility failed to perform an assessment of the chair for safety or evaluate the incident following the event.
Facility failed to verify work references for 4 of 4 new staff members prior to hiring.
Facility failed to complete a Character, Competency, and Suitability (CCS) review for 2 of 2 staff members who had non-disqualifying background check results.
Facility failed to complete an assessment for Resident 6 following a fall incident involving a mechanical recliner that resulted in injuries.
Apr 23, 2024Investigation
Includes information from multiple complaint investigations (110027, 111982, 111361, 114078, 118854, 119884, 122436, 126089). Some documents provided are follow-up letters indicating previous deficiencies (e.g., WAC 388-78A-2630-1-b) were corrected.
The facility failed to immediately report an allegation of sexual abuse against a resident to local law enforcement, delaying notification by four days because the administrator thought the incident was consensual.
Oct 23, 2023Investigation
Compliance Determination 33853 (Completion Date 12/15/2023) indicates these deficiencies were later corrected during a follow-up inspection.
Facility failed to ensure resident received medications as prescribed; medication administration records showed multiple missed doses without documentation or explanation.
Facility failed to ensure an initial service plan was developed for 1 of 5 residents within the required timeframe.
Facility failed to ensure staff responded to call lights in a timely manner (waits often exceeding 30-60 minutes) for 3 residents.
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References & Resources
Google Maps
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Google Reviews
9 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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