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Assisted Living

Brookdale Walla Walla

Limited public data on Brookdale Walla Walla. Call, tour, and ask to meet current residents' families — your own impression matters most.

1460 Dalles Military Rd, Walla Walla, WA 9936290 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.1/5

based on 9 Google reviews

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What this means for your family

While some families report a loving, family-oriented environment, the facility faces consistent challenges with staffing levels and medical oversight. When touring, we strongly recommend asking for specific examples of how they handle medical needs on weekends and how they ensure timely response times for residents needing assistance in their rooms.

Google Reviews

Google Reviews

9 reviews on Google
Brookdale Walla Walla receives polarized feedback, with some families praising the dedicated staff and loving environment, while others express significant frustration regarding staffing levels and management. Recurring criticisms highlight difficulties with timely care delivery, inconsistent medical support, and high employee turnover.

Quality Themes

Tap a score for details
Food4.0Staff5.0CleanN/AActivitiesN/AMeds2.0MemoryN/AComms5.0Value1.0

Strengths

  • Dedicated and caring frontline staff
  • Warm, family-oriented atmosphere
  • Willingness to seek resident and family feedback

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 3 reviewers)
  • Inconsistent management and high staff turnover (mentioned by 2 reviewers)
  • Inadequate medical support and wound care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02017(1)3.72018(3)1.02020(1)3.02021(1)3.02022(2)5.02023(1)

Distribution · 9 analyzed

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How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much you value family feedback; how do you typically incorporate suggestions from residents and their loved ones into your daily operations?
  • 2With the warm, family-oriented atmosphere you've built, what kind of social activities or group outings do residents participate in during the week?
  • 3How does the care team manage medication schedules and ensure everything is tracked accurately each day?
  • 4Could you walk us through your protocol for handling medical emergencies or specialized wound care needs during the night shift?
  • 5What steps is the facility taking to ensure there is always a consistent number of caregivers available to respond quickly to resident needs?
  • 6How would you describe the current dining program and the variety of meal options available to residents?

Personalized based on this facility's data


Key Review Excerpts

We have been very very happy with the way mom has been taken care of. They treat her with love and respect!

Resident's family member · 2023★★★★★

There are some great caretakers who are very caring and passionate about what they do, but again, they are very understaffed.

Family member · 2017★★★★★

They have had a huge turn over in employees and management, so the service needs help sometimes.

Family member · 2021★★★☆☆
Source: 9 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

10total
27deficiencies
Jun 17, 2026Fire
CleanReport

Investigation of complaint #227640 regarding fire panel issues. Facility determined no IFC violations observed. Issue was related to air compressor on dry side of sprinkler system, which was repaired by an electrician.

Dec 9, 2025Investigation

Reference is made to Compliance Determination 70405 and Complaint numbers 197716 and 198441.

Other requirementsWAC 388-78A-2040Corrected Dec 9, 2025

Facility failed to maintain compliance with the State Fire Marshal's requirements regarding fire safety, specifically the need to replace single station smoke alarms older than 10 years.

Oct 27, 2025Fire
CleanReport

Complaint regarding lack of visual fire alarm for a deaf resident investigated. Facility is in compliance with R-4 occupancy standards; visual alarms are not required, though the facility was informed of the process to install them if they choose.

Oct 15, 2025Fire

Inspection on 10/7/2025 resulted in disapproval due to cited violations. A follow-up inspection on 10/15/2025 confirmed that all violations from the previous inspection have been corrected.

Inspection and Maintenance of Opening ProtectivesIFC 705.2 (2021)

The staff break room door would not latch from a fully open position.

Inspection, Testing and Maintenance of Fire AlarmIFC 907.8 (2021)

All single station smoke alarms in resident rooms greater than 10 years old need to be replaced.

Oct 7, 2025Fire

Facility approval status is 'Disapproved'. Next inspection scheduled on or after 11/6/2025.

Inspection and MaintenanceIFC 705.2

The staff break room would not latch from a fully open position.

Inspection, Testing and MaintenanceIFC 907.8

All single station smoke alarms in resident rooms greater than 10 years old need to be replaced.

Mar 10, 2025Inspection

A separate follow-up letter indicates these deficiencies were later corrected by 05/07/2025.; Correction dates on Plan/Attestation Statements were handwritten and varied between 4/24/25 and 4/25/25, with signature dates varying between 3/27/25 and 8/27/25.; The document is page 18 of 18. Several dates in the text are redacted by the source document (e.g., /2025).

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Apr 24, 2025

Facility failed to provide two-person transfer assistance as agreed in the Negotiated Service Agreement for Resident 6, resulting in a fall and injury.

Medication servicesWAC 388-78A-2210

Facility failed to ensure injectable medication for Resident 4 was administered by an RN as required; unqualified staff administered medication and signed for doses they did not give.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to timely obtain prescribed medications for Residents 4 and 6, placing them at risk for health decline.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to serve prescribed diets, lacked a diet manual for staff, and failed to post weekly menus.

Preventing contamination by employeesWAC 246-215-03300Corrected Apr 24, 2025

Kitchen staff failed to perform hand hygiene and used the same gloved hands to touch non-food surfaces (refrigerator doors, oven/stove handles) and then touch ready-to-eat foods.

Food sanitationWAC 388-78A-2305Corrected Apr 24, 2025

Facility failed to ensure cross-contamination of hands on ready-to-eat foods was prevented in the kitchen.

Background checksWAC 388-78A-2466Corrected Apr 24, 2025

Facility failed to maintain valid Washington state name and date of birth background checks for 2 of 2 staff (Staff E and F).

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Apr 24, 2025

Facility failed to ensure TB screening was completed within three days of employment for 4 of 4 staff members.

Resident 6 sustained facial fractures and injuries after an electric recliner tipped over on them. The facility failed to perform an assessment of the chair for safety or evaluate the incident following the event.

Staff work referencesWAC 388-78A-2450Corrected Apr 24, 2025

Facility failed to verify work references for 4 of 4 new staff members prior to hiring.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected Apr 24, 2025

Facility failed to complete a Character, Competency, and Suitability (CCS) review for 2 of 2 staff members who had non-disqualifying background check results.

Ongoing assessmentsWAC 388-78A-2100Corrected Apr 24, 2025

Facility failed to complete an assessment for Resident 6 following a fall incident involving a mechanical recliner that resulted in injuries.

Apr 23, 2024Investigation

Includes information from multiple complaint investigations (110027, 111982, 111361, 114078, 118854, 119884, 122436, 126089). Some documents provided are follow-up letters indicating previous deficiencies (e.g., WAC 388-78A-2630-1-b) were corrected.

Reporting abuse and neglectWAC 388-78A-2630Corrected May 31, 2024

The facility failed to immediately report an allegation of sexual abuse against a resident to local law enforcement, delaying notification by four days because the administrator thought the incident was consensual.

Oct 23, 2023Investigation

Compliance Determination 33853 (Completion Date 12/15/2023) indicates these deficiencies were later corrected during a follow-up inspection.

Medication servicesWAC 388-78A-2210Corrected Dec 15, 2023

Facility failed to ensure resident received medications as prescribed; medication administration records showed multiple missed doses without documentation or explanation.

Service agreement planningWAC 388-78A-2130Corrected Dec 15, 2023

Facility failed to ensure an initial service plan was developed for 1 of 5 residents within the required timeframe.

Resident rightsWAC 388-78A-2660Corrected Dec 15, 2023

Facility failed to ensure staff responded to call lights in a timely manner (waits often exceeding 30-60 minutes) for 3 residents.

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References & Resources

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