Park Avenue Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
Watch Park Avenue Health Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 7.0)
Bottom 25% in MA · Meets national RN staffing standard · Worst in BEST CARE SERVICES chain · $113,612 in fines
What this means for your family
The rehabilitation department is a clear strength, with many families highlighting the effectiveness of the therapy team. However, the facility has recurring, serious reports of understaffing, poor hygiene, and delayed medical response. We strongly recommend that you visit in person, observe the cleanliness of the halls, and ask specifically about the nurse-to-patient ratio during evening and weekend shifts.
Google Reviews
Google Reviews
67 reviews on Google“Park Avenue Health Center receives highly polarized feedback, with many families praising the rehabilitation department—specifically the therapy team—while others report severe concerns regarding neglect, hygiene, and staffing levels. While some residents experience attentive and compassionate care, multiple reports describe a facility that struggles with cleanliness, slow response times, and poor clinical oversight. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation and physical therapy team
- Specific staff members noted for dedication and kindness
- Active social work and administrative communication
- Welcoming social environment for some residents
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 8 reviewers)
- Unsanitary conditions and persistent unpleasant odors (mentioned by 6 reviewers)
- Poor clinical oversight and delayed medical intervention (mentioned by 4 reviewers)
- Lack of communication or responsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the focus on rehabilitation here, how do you ensure that the high quality of care provided by the therapy team extends to daily nursing support and routine assistance?
- 2I noticed that some families have experienced delays in staff response times; what specific protocols are currently in place to ensure residents receive timely attention throughout the day and night?
- 3Could you walk me through your current cleaning schedule and how you maintain a fresh, sanitary environment for residents in their rooms and common areas?
- 4How does your clinical team coordinate with families when there is a change in a resident's health status to ensure medical interventions are prompt and well-communicated?
- 5I see that you actively engage with feedback online; how do you use that input from families to improve the daily social activities and overall quality of life for residents?
- 6With 17 recent state violations, what specific steps has the facility taken over the past year to address these concerns and improve your clinical oversight?
Personalized based on this facility's data
Key Review Excerpts
“The best part of the place was the physical therapist Pinal. She was outstanding! When I met her I felt much more comfortable leaving my sister there.”
“I won't say the place is perfect - the decor is tired and like all of these facilities there is never enough staff. But, the staff on the floor that do the hard work of caring for our family members were kind and hard working.”
“My mother was there for almost 2 weeks, it nearly cost her life. Her care was completely fumbled. There is no urgency to or for anything there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in recent inspections, including issues with accident prevention and nursing competency. This facility shows recurring problems across care planning, medication management, and safety oversight spanning multiple years from 2022-2024. While all 55 deficiencies across 7 surveys have been corrected by the facility, the persistent patterns in core care areas suggest ongoing operational challenges that families should carefully consider.
Dec 3, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Aug 28, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 18, 2024Routine20
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Apr 29, 2025
$12,948
Fine
Nov 7, 2024
$16,801
Fine
Oct 11, 2023
$83,863
Ownership & Operations
Who Operates This Facility
Park Avenue Health Center
for profit
Chain Affiliation
Best Care Services
10 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 10 (Worst)
Ownership & Management
Owners
Park Avenue Snf Operations Holdings LLC
Owner · Organization
Coral Trust
Owner (parent company) · Organization
Jff Trust
Owner (parent company) · Organization
Sugar Pa Trust
Owner (parent company) · Organization
Chapler, Yaakov
Owner (parent company)
Farkas, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gibber, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit parkavehc.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sancta Maria Nursing Facility
2.5 miNursing Home · Cambridge, MA
Presentation Rehab and Skilled Care Center
4.7 miNursing Home · Boston, MA
Spaulding Nursing and Therapy Center - Brighton
5.1 miNursing Home · Boston, MA
Life Care Center of Stoneham
5.1 miNursing Home · Stoneham, MA
Cambridge Rehabilitation & Nursing Center
5.1 miNursing Home · Cambridge, MA
West Newton Healthcare
5.3 miNursing Home · West Newton, MA