Nursing Home Medicare 5-star

Brookhaven at Lexington

Strong Medicare quality ratings; public reviewers often praise high-end luxury amenities and facilities. Still worth an in-person visit.

1010 Waltham Street, Lexington, MA 02421|49 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Google rating

4.5/5

based on 44 Google reviews

(781) 863-9660 Directions Website

Street View

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What this means for your family

Brookhaven at Lexington has a strong overall Medicare rating. Public reviewers frequently mention: high-end luxury amenities and facilities and active and engaging social community. Review the component ratings and current source records before deciding.

Google Reviews

47 public Google reviews available

Brookhaven at Lexington is a high-end, luxury life-plan retirement community that receives significant praise for its extensive amenities, including a pool and exercise facilities, and its active social environment. While many residents and family members report high satisfaction with the care and staff, some visitors have noted challenges with navigation, parking, and administrative accessibility during the tour process.

Quality Themes

Tap a score for details

Strengths

High-end luxury amenities and facilities
Active and engaging social community
Well-maintained grounds and common areas
Comprehensive continuing care services

Concerns

Difficult navigation and restricted parking (mentioned by 2 reviewers)
Unwelcoming or officious administrative staff during tours (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 47 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's focus on high-end luxury, how are the daily social activities tailored to keep residents active and engaged within such a beautiful setting?
2I noticed the memory care program is a smaller part of your offerings; could you walk me through the specific support and specialized care provided for residents in that unit?
3With your 5-star health inspection rating, how does your clinical team coordinate care to ensure that high standard is maintained during medical emergencies or sudden changes in health?
4We are planning our visit and want to be prepared—what is the best way for families to navigate the grounds and find parking when coming for regular visits?
5Since we value a warm and welcoming environment, could you tell us more about how your administrative team works to support families throughout the transition process?
6How do you leverage your well-maintained common areas and grounds to foster a sense of community among the residents on a daily basis?

Personalized based on this facility's data

Key Review Excerpts

“My grandmother lives here, the place is amazing for all the activities to do. The staff is patient and super helpful. The grounds and community areas are crazy clean.”

Memory care family member · 2019★★★★★

“Everyone I know who lives here, or has lived here, is pleased with the place, the facilities, and the care available if and when needed.”

Long-term resident's family · 2017★★★★★

“The amenities at this life care retirement community are simply outstanding. Having been involved with Brookhaven for so many years as a volunteer, has been incredibly fulfilling.”

Volunteer · 2025★★★★★

Source: 47 Google reviews in the current analysis set

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

12.8%

15.5%

Middlesex

13.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents who fell and were seriously hurt

↓ Lower is better

This Facility8.7%

Worse than Avg

Here

8.7%

3.2%

3.4%

Middlesex

3.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.7%

Better than Avg

Here

95.7%

93.5%

92.6%

Middlesex

91.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility17.6%

Better than Avg

Here

17.6%

19.0%

21.2%

Middlesex

19.0%

Residents who got a urinary tract infection

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.8%

Middlesex

1.6%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility5.2%

Worse than Avg

Here

5.2%

4.6%

4.2%

Middlesex

4.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

82.0%

78.3%

Middlesex

77.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.8%

Better than Avg

Here

95.8%

79.8%

77.7%

Middlesex

77.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Middlesex

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

Latest survey: 0 · well below MA avg (8.9)

Brookhaven at Lexington has 15 deficiencies across three surveys, primarily involving fire safety systems, medication management, and care planning. The facility shows a pattern of fire safety issues including sprinkler systems, exit signs, and emergency preparedness that have persisted across multiple surveys. All deficiencies have correction dates, suggesting the facility addresses identified problems, though some fire safety concerns have recurred.

Nov 24, 2025Routine7 findings

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 22, 2024Routine7 findings

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Oct 11, 2023Routine1 finding

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookhaven at Lexington

Organization Type

nonprofit

Ownership & Management

Key personnel

Finn, ErinW-2 Managing EmployeeFreehling, JamesW-2 Managing EmployeeKirpatrick, SusannaW-2 Managing EmployeeFinn, ErinOfficer / DirectorFreehling, JamesOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(781) 863-9660

brookhavenatlexington.org

1010 Waltham Street

Lexington, MA 02421

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit brookhavenatlexington.org

Medicare data downloads

Original nursing home datasets

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