Paradigm at Kountze
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing rehabilitation and emotional well-being, as the therapy team and nursing staff are exceptionally highly rated. When touring, you may want to ask about available common areas for residents, as some feedback suggests social time is often limited to the dining room.
Google Reviews
Google Reviews
30 reviews analyzed“Families considering Paradigm at Kountze can expect a highly compassionate, family-oriented environment where staff members are frequently praised for being attentive and professional. While the facility excels in rehabilitation and person-centered care, one reviewer noted a lack of communal spaces for residents outside of the dining room.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehabilitation services
- Warm, family-like atmosphere
- Strong communication with family members
- Engaging resident activities
Concerns
- Lack of communal gathering spaces outside of the dining room
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews, such as mentioning family members or specific staff qualities. While some responses use repetitive phrasing like 'exemplary care,' they consistently validate the reviewer's specific experience.
Questions for Your Tour
- 1It is wonderful to see how much you engage with families through your online responses; how can we best stay in regular contact with the nursing team regarding daily updates?
- 2We are looking for a place with a warm, family-like atmosphere; how do the staff members help new residents feel at home and part of the community?
- 3Since the dining room seems to be a central hub for everyone, are there other quiet areas or cozy spots where residents can relax or socialize during the day?
- 4We are very impressed by the reputation of your physical therapy services; how would a personalized rehab plan be coordinated for our loved one?
- 5With the recent health inspections, what specific steps is the facility taking to strengthen staffing levels and ensure consistent care?
- 6What kind of daily activities or social events are planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My 98 year old nana had to come here for rehab. She was not happy about it. But after her stay, she cried and didn’t want to leave! She made so many friends and enjoyed herself every moment.”
“So grateful this facility was there to help me while I recovered from major surgery. Staff is so caring and helpful. Physical therapy personnel were excellent.”
“Very quick to take care of my requests for my father's care. They keep me informed on any changes in his health.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Paradigm at Kountze shows concerning patterns with families filing complaints about reporting suspected abuse and neglect issues. The facility has recurring problems across multiple areas including care planning and assessments, medication management, and nutrition services. Most deficiencies appear corrected, though some heating/ventilation system issues persist across surveys without resolution, suggesting ongoing maintenance challenges that families should discuss during visits.
Aug 13, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 25, 2024Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 14, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 25, 2024
$16,801
Fine
Jun 14, 2023
$11,170
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
for profit
KOUTZE NURSING & REHABILITATION LLC
VICTORIA L FULGHAM
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 15
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit paradigmatkountze.com
Medicare data downloads
Original nursing home datasets
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