Paradigm at Faith Memorial
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (75%)
Below average in Texas · Critically understaffed (RN) · $98,417 in fines
What this means for your family
While certain staff members like 'Miss J' are noted for their compassion, the facility has a documented pattern of severe neglect and hygiene failures. If you choose this facility, you must implement a rigorous daily checking routine for your loved one's hygiene and medication, as multiple reviewers have reported life-threatening lapses in care.
Google Reviews
Google Reviews
41 reviews on Google“Families considering this facility should proceed with extreme caution due to frequent and severe allegations of patient neglect, including failure to provide hygiene care, medication errors, and physical injuries. While some long-term residents' families praise specific staff members for their kindness and communication, these positive experiences are overshadowed by multiple reports of unsanitary conditions and inadequate monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Kindness of specific individual caregivers
- Communicative administrative staff
- Welcoming atmosphere upon entry
Concerns
- Severe patient neglect and hygiene issues (mentioned by 5 reviewers)
- Unsanitary facility conditions and odors (mentioned by 5 reviewers)
- Unresponsive staff and communication failures (mentioned by 3 reviewers)
- Inadequate monitoring of high-risk patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
The owner uses highly templated responses that vary based on star rating. Positive reviews receive personalized acknowledgments of specific staff or amenities, while negative reviews are met with repetitive, scripted redirects to a 'Satisfaction line.'
Questions for Your Tour
- 1We noticed your administrative team is very responsive to feedback; how do you ensure that important updates about a resident's daily care are communicated consistently to family members?
- 2What specific protocols do you have in place to ensure the facility remains clean, fresh-smelling, and hygienic for all residents?
- 3Can you walk us through your process for medication management and how you monitor high-risk residents to ensure their safety around the clock?
- 4How does the facility manage meal service and dining to ensure the food is both nutritious and appealing to the residents?
- 5What kind of daily activities or social programs are available to keep the residents engaged and part of the community?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“All staff was always communicative, as well as worked with me and helped me as far as any financial burdens.”
“My mother resides here and I was nervous about leaving her at the facility since she has not lived anywhere besides her home of 50 years. But upon meeting Miss.J on her first day I felt my mother was in good hands”
“I’ve witnessed an elderly man fully covered in his own feces on the ground asking for help and it took a while for anyone to assist him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering federal inspections at this facility, revealing recurring problems with abuse protection, proper care delivery, and care planning. Most concerning are recent uncorrected deficiencies from January 2026 involving resident protection from abuse and neglect, behavioral health care, and infection control that remain without correction plans. While many past issues have been addressed, the pattern of complaint-driven investigations and serious unresolved safety concerns warrant careful consideration.
Jan 7, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 11, 2025Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Feb 11, 2025
$10,513
Fine
Jul 29, 2024
$8,968
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
for profit
FAITH MEMORIAL NURSING & REHABILITATION LLC
LATONYA AUTREY
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 15
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit paradigmatfaithmemorial.com
Medicare data downloads
Original nursing home datasets
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