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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 46 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Paradigm at Faith Memorial has a middle-range Medicare overall rating. Strengths include kindness of specific individual caregivers. Some reviewers note concerns about severe patient neglect and hygiene issues (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering this facility should proceed with extreme caution due to frequent and severe allegations of patient neglect, including failure to provide hygiene care, medication errors, and physical injuries. While some long-term residents' families praise specific staff members for their kindness and communication, these positive experiences are overshadowed by multiple reports of unsanitary conditions and inadequate monitoring.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
The owner uses highly templated responses that vary based on star rating. Positive reviews receive personalized acknowledgments of specific staff or amenities, while negative reviews are met with repetitive, scripted redirects to a 'Satisfaction line.'
Personalized based on this facility's data
Key Review Excerpts
“All staff was always communicative, as well as worked with me and helped me as far as any financial burdens.”
“My mother resides here and I was nervous about leaving her at the facility since she has not lived anywhere besides her home of 50 years. But upon meeting Miss.J on her first day I felt my mother was in good hands”
“I’ve witnessed an elderly man fully covered in his own feces on the ground asking for help and it took a while for anyone to assist him.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 19 complaints triggering federal inspections at this facility, revealing recurring problems with abuse protection, proper care delivery, and care planning. Most concerning are recent uncorrected deficiencies from January 2026 involving resident protection from abuse and neglect, behavioral health care, and infection control that remain without correction plans. While many past issues have been addressed, the pattern of complaint-driven investigations and serious unresolved safety concerns warrant careful consideration.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Feb 11, 2025
$10,513
Fine
Jul 29, 2024
$8,968
Oakbend Medical Center
for profit
FAITH MEMORIAL NURSING & REHABILITATION LLC
LATONYA AUTREY
Paradigm Healthcare
17 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 15
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
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